Rural Telecom Leader Xplore Earns Multiple Contact NB Awards for Outstanding Employee & Customer Experience

At Xplore, we strongly believe in the importance of fast, reliable Internet service that is supported by friendly, Canadian-based customer service. Recently, our commitment to our employees and our customers was recognized at the Contact NB Awards, a night to honour call centres across New Brunswick that are contributing to industry growth, employee development, and community awareness. We were humbled to receive four awards, highlighting the Xplore team’s dedication to creating a positive working environment and an unparalleled experience for our Internet customers in rural communities across Canada.

Epic Employee Experience Award

The Epic Employee Award is an award that is presented to a company with proven dedication to creating a positive and rewarding environment for employees. The award is judged based on real employee feedback around job satisfaction and career fulfillment.

This recognition is a testament to the amazing culture the Xplore team has built and our deep belief that an exceptional customer experience starts with an exceptional employee experience.

Passionate Problem-Solver & Employee of the Year: Teresa Floyd

Teresa Floyd took home Employee of the Year for her outstanding contribution to exceptional customer service and creating an uplifting workplace environment. Teresa has been with Xplore for over 11 years, starting as a customer service representative and moving through various promotions, always bringing her passion for problem-solving and helping others to work.

Her favorite part of the job? Solving problems and staying connected with colleagues, even from her home office. “I love solving the problem, whether helping the customer get back online or training a new hire,” she said. Outside of work, she enjoys reading, cooking, gardening and crafts.

Customer Service Guru & Leader of the Year: Nicole Theriault

Nicole Theriault's leadership has been instrumental in driving our call center’s success. Her team spends all day keeping Canadians in rural areas connected to high-speed Internet service so that they can live their best lives!

Her ability to inspire and guide her team earned her the Leader of the Year award. Nicole has been with Xplore for 16 years, leading our Contact Centres across Canada. She loves being part of the Customer Care team and is proud of building a work culture where people feel heard, valued, and motivated to grow.

“Growing up in Rural New Brunswick, I understood firsthand how important internet access is in remote communities. When I heard about a NB-based company focused on bringing broadband to rural Canada, it immediately caught my attention. Once I joined Xplore, It didn’t take long to see the passion behind the vision and the incredible people bringing it to life,” she explained.

When she’s not delivering the best customer experience she can, Nicole enjoys spending time with family and reading. “I enjoy a good book to disappear into, my goal for the year is to read 45 books and I’m always looking for a good book recommendation!”

Taking Home the Most Exciting Award of the Night: Contact Centre Member of the Year

The annual Contact NB Awards celebration always ends with the highly coveted award of Contact Centre Member of the Year. This award recognizes a call center that has made a substantial contribution to the association, its employees, and the community. Xplore was beyond proud to take it home!

These Contact NB awards are a testament to the incredible efforts of the Xplore team and our relentless focus on delivering exceptional service.

Whether through fibre, 5G & LTE fixed wireless, or satellite Internet technology, Xplore leads the way in delivering fast, reliable internet paired with exceptional customer service.

We are proud to live and work in the rural communities we serve.