Policies & Terms of Use
See our various policies and terms below. If you ever have any questions, don’t hesitate to contact us. We’re always happy to help!
- Terms of Use - Xplore Inc.
The terms that govern the use of Xplore Internet services, including using the service and availability of the services. - Terms of Use - Xplore Fibre L.P.
The terms that govern the use of Xplore Fibre Internet services, including using the service and availability of the services. - Xplore Privacy Policy
Our Privacy Policy – our commitment to privacy, why we collect personal information from our customers and how we use it. - Xplore Cookie Policy
Our website uses cookies to help us better serve you. In this Cookies Policy, we explain what cookies are, how we use them, and how you can manage cookies on your devices. - Xplore Traffic Management Policies
Learn more about our Traffic Management Policies and our goal to ensure that each Xplore customer receives fair and consistent access to the Internet. - Xplore Internet Use Policy
The Internet Use Policy helps you understand what the acceptable uses of Xplore Internet Services are. - 30 day Money Back Guarantee
Our 30-day money-back guarantee for new Xplore Internet service customers. - Service & Warranty
Our installation and equipment warranties. - Basic & Enhanced Installation
Read about Basic Installations and an Enhanced Installations on both our satellite and fixed-wireless services, including what’s involved and included in each type of installation. - Website Terms and Conditions of Use
Terms and conditions of use for xplore.ca - Xplore E911 Terms and Limitation of Liability
The Xplore Emergency 9-1-1 service details, including the differences between traditional telephone service and VoIP telephone service and the lack of traditional 9-1-1 emergency services. - Inactive Email Account Policy
Xplore may periodically delete customer email accounts that have not been accessed by the customer over a period of 12 months. - Internet Code of Conduct
Learn more about the CRTC’s Internet Code of Conduct
Commission for Complaints for Telecom-Television Services (CCTS) – See details concerning complaints and the CCTS.
