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Commission for Complaints for Telecom-television Services (CCTS)

CCTS

Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

What do I do if I have a complaint?

If you have a complaint or dispute about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with Xplore. Please reach out to Customer Care team at 1-866-841-6001 or [email protected].

If you have done so and have been unable to reach a satisfactory resolution, the CCTS ombudsman may be able to help you, free of charge.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.