Contact Xplore
Whether you have questions about your service or would like to add or change services, we are available to help you.
Looking to make the switch to Xplore or have questions about our Internet, Home Phone or Wi-Fi services?
Give our friendly sales team a call today at 1-877-959-5717.
Would you prefer we call you? If so, fill out the form below with your information and a member of our sales team will be in touch within 24 hours to answer all your questions. Your queries matter to us!
Can’t find the solution or information you are looking for? Reach out to our Canadian Customer Support team at 1-866-841-6001 and one of our experts will answer your call 24/7/365 days of the year! We will help you get the answers you need. Would you prefer we connect via email? Send us a note at [email protected] and we will be in touch as soon as possible to answer your question.
Contact Information
Looking to send us something by mail, or to reach one of our other departments? Check out our other contact details below.
Sales Inquiries
Call: 1-877-959-5717
Hours of Operation
Mon to Fri 7 am to 12 am (Midnight) ET
Weekends 8 am to 9 pm ET
*Holiday hours may vary
Customer Service & Support
Call: 1-866-841-6001
Hours of Operation
Available 24/7/365
Xplore Head Office
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Location: 300 Lockhart Mill Road P.O.
Box 9060, Woodstock, NB E7M 6B5 -
Phone: (506) 328-8853
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Fax: 1-800-862-1233
Corporate Office
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Location: 625 Cochrane Drive - Suite 1000, Markham, Ontario, L3R 9R9
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Phone: (905) 513-9757
Xplore Business
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Phone: 1-855-638-7381
Career inquiries: [email protected]
Inquiries from the news media: [email protected]
Accessibility Center
At Xplore, we're committed to ensuring our services are accessible to all customers. Whether you need accessible contact methods, documentation in alternate formats, or information on our Accessibility Policy, you can reach out using the following methods:
- Email: Send messages to our support team using [email protected].
Phone: Call us at at 1-866-841-6001.
Web to Case: Using MyXplore, please access our “Web to Case” feature located under the “Cases” tab. If you don’t have your MyXplore login information, please contact us by email or phone relay service for assistance.
Chat with Us: Connect with our support agents.
Online Support Form: Use our web form and select "Other" under contact reason.
Accessibility Feedback
Your feedback about the accessibility of our products or services is crucial to us. All feedback is directed to the Vice-President, Customer Care. To provide feedback:
- Use any of the contact methods above.
- For emails and Web to Case, use the subject “Accessibility Feedback”.
Emails, phone calls, and chats allow for anonymous feedback.
If you need this information in an alternate format, please reach out through any of the contact methods mentioned.
Commission for Complaints for Telecom-television Services (CCTS):
Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, Internet, or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
What do I do if I have a complaint?
If you have a complaint or dispute about your services, including local or long distance telephone service, wireless telephone service, or Internet service, you must first try to resolve it directly with Xplore. Please reach out to Customer Care team at 1-866-841-6001 or [email protected].
If you have done so and have been unable to reach a satisfactory resolution, the CCTS ombudsman may be able to help you, free of charge.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
Learn More About Xplore
News
Keep up to date with all the exciting projects happening at Xplore as we continue to expand our network’s reach and build partnerships with existing broadband infrastructure companies and governing bodies.
About Us
Xplore is devoted to connecting rural Canadians who live in remote areas with an online experience comparable to what can be found in Canada’s biggest cities. Through our dedication to coverage improvements and enhancements to the speed and reliability of our networks, Xplore is now an industry leader in high-speed Internet in rural regions.
Shop
If you are ready to go faster, check out the Internet and home phone packages available in your area. Xplore offers a variety of options to choose from so that you can customize your connectivity needs all to a price you can afford.
