The Internet Code establishes basic rights for all Internet consumers. Under the Internet Code, customers have the right to:
The Code applies to all Internet services provided to individual customers by large facilities-based Internet service providers, in all provinces and territories, whether purchased on a stand-alone basis or as part of a bundle, and whether purchased in person, online, or over the phone. All service providers to which the Code applies must comply with the Code.
Customers with disabilities have the right to request a copy of their contract and related documents in the format of their choosing (electronic or paper), at no charge.
To request documentation in an alternative format, please contact us using one of the following options:
Customers who use American Sign Language (“ASL”) are encouraged to view the following videos. These videos provide information in ASL concerning the rights of customers under the Internet Code, commonly used terminology found in Internet service contracts, methods to manage data consumption.
Announcement: “The Internet Code – Announcement”
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