Skip to Main Content

For Customers on our Fixed Wireless and Satellite High-speed Internet Service

Xplore high-speed Internet service includes a 30-day money-back guarantee. If you are dissatisfied with your service for any reason, you will receive a refund if you cancel your subscription within 30 days of activation. To cancel your service, contact Xplore’s Customer Care Centre, 24/7/365, at 1-866-841-6001.

Xplore will refund the amounts charged towards the cost of the standard Xplore Equipment Installation, and any funds paid to Xplore for the first 30 days of Internet service. Any costs charged for an enhanced installation will not be applicable for a refund. This includes but is not limited to additional equipment, devices such as routers or promotions offered by the Xplore Dealer or Installer.

Click on the applicable service type for further information on what is typically included as part of a standard installation.