Next-Generation Satellite Internet is Coming!
BIG NEWS! Powered by the JUPITER™3 satellite, we are launching next-generation satellite Internet service in January 2024. With speeds up to 100Mbps1 and bigger high-speed data packages than we’ve ever offered, this new technology will change the way Canadians in rural and remote communities connect to the world.
Update: JUPITER 3 successfully launched on July 28, 2023. Watch the launch video here and sign up for updates on the Internet packages that are coming soon.
Xplore is working relentlessly to expand our 100% pure fibre and 5G wireless Home Internet services to rural communities across Canada. Until we bring these technologies to some of the hard-to-reach rural communities, we are launching next-generation satellite technology, JUPITERTM 3, to provide these areas with an improved Internet experience.
Internet speeds up to 100 Mbps¹ and improved quality of service.
The JUPITER™ 3 Ultra High Density satellite will double Xplore’s existing capacities. This means packages with up to 4 times higher speeds1, huge data buckets and improved service.
Professional Installation and truly local support.
Xplore is committed to stand by you and your community wherever you are. Our local professional technicians will provide a full-service install and our 24/7, Canadian-based technical support staff will be ready to answer any of your questions.
Deployed with our current Xplore Satellite users in mind.
If you are an existing Xplore satellite internet user, you will be the first to know about the new packages and also take advantage of special offers and incentives at launch.
No upfront hardware costs2. Outstanding value and choice of flexible monthly plans.
On launch, you will be able to choose between new Satellite packages with great value at very competitive prices. And you won’t have to pay a fortune for the hardware!
Technology
JUPITER™ 3 is geo-synchronous satellite, which means it stays in orbit far away from earth and covers a large area. JUPITER™ 3 is going to be the largest commercial GEO satellite in the world, with a total capacity higher than the previous JUPITER™ satellites combined. Xplore’s booked capacity for Canadian customers makes for the single largest reservation of bandwidth from this satellite.
Xplore is choosing a low impact solution in GEO technology. It is a proven technology that allows us to offer cost effective Internet service to more areas in Canada as we work on ultimately covering these areas with superior Fibre & 5G connections.
FAQs
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What is JUPITER™ 3?
JUPITER™ 3 is the world’s largest commercial communications satellite. Xplore will leverage JUPITER™ 3 to expand our satellite Internet capacity across Canada, bringing download speeds up to 100 Mbps¹ for consumers outside the reach of LTE, 5G and fibre.
When will it be available?
The target date for availability of Internet service powered by JUPITER™ 3 is January of 2024.
Where will the service be available?
It will be available in most of the country; however, specific coverage will be announced closer to launch.
What speeds will I be able to get?
Speeds up to 100Mbps download and 10 Mbps upload¹.
What will the pricing be?
Internet packages powered by JUPITER™ 3 will offer great value at a very competitive price. Pricing will be provided closer to launch.
Will the service be unlimited?
Our new Internet packages powered by JUPITER™ 3 will have a large full-speed data bucket included with unlimited data at a reduced speed thereafter, so you never have to worry about data overages on your bill again.
Will I require new equipment?
Yes. The new platform requires new equipment (antenna and modem). Customers will not pay any upfront equipment costs.
Will there be a conversion fee?
Yes. There will be fee to move to the new platform. Details will be announced closer to launch.
Will I be able to work from home and stream?
Yes. High speed packages up to 100 Mbps¹ will satisfy most of our customers’ working and streaming needs.
Will I be able to self-install?
No need to self-install! A qualified local technician will complete the install for you.
Do I need to sign a term contract?
No! You can now sign up for any Xplore Internet plan with no term commitment.
How much is my monthly service price? How much is the JUPITER™ 3 equipment?
Internet packages powered by JUPITER™ 3 will offer great value at very competitive prices. Specific monthly pricing and equipment cost will be announced closer to launch.
Can I add a 3rd party router or mesh system?
Xplore will offer both router and a Wi-Fi mesh solution to ensure our customers get the best possible experience.
Why should I wait until JUPITER™ 3 is available?
JUPITER™ 3 will support service plans with download speeds of up to 100 Mbps¹ . The customer experience will improve for both existing and new Xplore customers. Satellite service plans powered by JUPITER™ 3 will satisfy most connectivity needs, like browsing, video streaming and video calls, at a competitive price. There is no need to pay upfront for the hardware. We will also offer a variety of plans with flexible monthly fees to suit our customers’ needs.
Who will be eligible to sign up for Internet Service on the new satellite?
All customers within the JUPITER™ 3 footprint (Install /Conversion fee may apply).
Will existing customers get priority?
Yes, existing customers will have priority to get service on the new platform.
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1. Speeds up to 100 Mbps available in select areas. Speeds also vary based on your technical configuration, traffic, servers, and other factors. Traffic management policy applies, see xplore.ca/policies.
2. A conversion or install fee may apply. © 2022 Xplore Inc. “Xplore” is a trade-mark of Xplore Inc. “JUPITER” is a trademark of Hughes Network Systems, LLC.
