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34 support articles found for metro loop:
Showing 25–34 of 34
Metro Loop Connecting a New Wi-Fi Device
If you are connecting a new WiFi or wireless device to the Metro Loop provided router, you will find the SSID (wireless network name) and password listed on a sticker on the back of the router. Please do not disconnect…
www.xplore.ca/support/internet/metro-loop-connecting-a-new-wifi-device/Metro Loop Connecting your own router (bridge mode)
If you have purchased a new router and wish to connect it to the Fibre Box (modem), the Fibre Box will need to have the MAC address of the old router or device cleared from it to enable the…
www.xplore.ca/support/internet/metro-loop-connecting-your-own-router-bridge-mode/Metro Loop - Fax, Security Systems and TTY Devices
The iLoop Voice service is compatible with fax machines, security systems and TTY devices. Nothing extra is needed for these setups and for any configuration questions you should consult the manual or installation professional for your device.
www.xplore.ca/support/home-phone/metro-loop-fax-security-systems-and-tty-devices/Metro Loop - How to Restart your TV Box
Below you can find the steps to restart your TV set top box.
www.xplore.ca/support/meto-loop-tv/metro-loop-how-to-restart-your-tv-box/Metro Loop - No Audio from Set Top Box
If you are experiencing no audio from your Metro Loop set top box please try the following steps.
www.xplore.ca/support/meto-loop-tv/no-audio-from-set-top-box/Metro Loop - Noise, static or hum on the telephone line
The issue of noise, static or hum on the telephone line can almost always be narrowed down to a physical wiring or a device issue.
www.xplore.ca/support/home-phone/metro-loop-noise-static-or-hum-on-the-telephone-line/Metro Loop - Big Button (Easy Clicker) Universal Remote Manual
With this link you can download a copy of the Easy Clicker UR2-211 universal remote manual. It will take you through the operation and programming of the remote. This manual will work with the remote below.
www.xplore.ca/support/meto-loop-tv/big-button-easy-clicker-universal-remote-manual/Metro Loop - Unable to Watch TV - "Press OK to Watch TV" Message
If your TV is displaying a black screen with the "Press OK to Watch TV" message it means your TV set top box is in standby mode. By default TV boxes go into standby mode after 6 hours of inactivity -- t…
www.xplore.ca/support/meto-loop-tv/metro-loop-unable-to-watch-tv-press-ok-to-watch-tv-message/Metro Loop - Pontenza ST Remote Manual for HD Whole-Home PVR & HD Express TV Boxes
Using this link you can download a copy of the Potenza ST remote manual. It will take you through the operation and programming of the remote.This manual will work with the remote below.
www.xplore.ca/support/meto-loop-tv/metro-loop-pontenza-st-remote-manual-for-hd-whole-home-pvr-hd-express-tv-boxes/Metro Loop Notice: Availability of access to mental health services by dialing 9-8-8 in Canada
As of July 16, 2022, the mental health crisis and suicide prevention number 9-8-8 has been implemented in only the United States and a three-digit number is not yet available in Canada. If you require assistance, please contact Canada’s suicide p…
www.xplore.ca/support/home-phone/metro-loop-notice-availability-of-access-to-mental-health-services-by-dialing-9-8-8-in-canada/