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If you are connecting a new WiFi or wireless device to the Metro Loop provided router, you will find the SSID (wireless network name) and password listed on a sticker on the back of the router. Please do not disconnect…
www.xplore.ca/support/internet/metro-loop-connecting-a-new-wifi-device/If you have purchased a new router and wish to connect it to the Fibre Box (modem), the Fibre Box will need to have the MAC address of the old router or device cleared from it to enable the…
www.xplore.ca/support/internet/metro-loop-connecting-your-own-router-bridge-mode/The iLoop Voice service is compatible with fax machines, security systems and TTY devices. Nothing extra is needed for these setups and for any configuration questions you should consult the manual or installation professional for your device.
www.xplore.ca/support/home-phone/metro-loop-fax-security-systems-and-tty-devices/Below you can find the steps to restart your TV set top box.
www.xplore.ca/support/meto-loop-tv/metro-loop-how-to-restart-your-tv-box/If you are experiencing no audio from your Metro Loop set top box please try the following steps.
www.xplore.ca/support/meto-loop-tv/no-audio-from-set-top-box/The issue of noise, static or hum on the telephone line can almost always be narrowed down to a physical wiring or a device issue.
www.xplore.ca/support/home-phone/metro-loop-noise-static-or-hum-on-the-telephone-line/With this link you can download a copy of the Easy Clicker UR2-211 universal remote manual. It will take you through the operation and programming of the remote. This manual will work with the remote below.
www.xplore.ca/support/meto-loop-tv/big-button-easy-clicker-universal-remote-manual/If your TV is displaying a black screen with the "Press OK to Watch TV" message it means your TV set top box is in standby mode. By default TV boxes go into standby mode after 6 hours of inactivity -- t…
www.xplore.ca/support/meto-loop-tv/metro-loop-unable-to-watch-tv-press-ok-to-watch-tv-message/Using this link you can download a copy of the Potenza ST remote manual. It will take you through the operation and programming of the remote.This manual will work with the remote below.
www.xplore.ca/support/meto-loop-tv/metro-loop-pontenza-st-remote-manual-for-hd-whole-home-pvr-hd-express-tv-boxes/As of July 16, 2022, the mental health crisis and suicide prevention number 9-8-8 has been implemented in only the United States and a three-digit number is not yet available in Canada. If you require assistance, please contact Canada’s suicide p…
www.xplore.ca/support/home-phone/metro-loop-notice-availability-of-access-to-mental-health-services-by-dialing-9-8-8-in-canada/