Make the Move to Better Internet

Contact your current provider as soon as you know you’re moving. They can advise whether they provide service at your new location. If they do, they can help you transfer your service. If not, they can guide you on how to terminate your current service. If you're new to Xplore, check out our latest deals for new customers. If you're an Xplore customer, we make it easy, check out our support section.

This depends on whether your current ISP provides service at your new location. It’s best to contact your ISP directly to find out. If they do provide service at your new location, they can help you transfer your service. Xplore makes it easy to transfer your service. Visit our support page to learn more.

Consider factors such as availability, speed, price, and customer service. You can use online resources to compare ISPs in your new area. Also, consider asking neighbors or local friends about their experiences with different ISPs.

Xplore is always expanding coverage with the best possible technologies like Fibre in new areas. Have a look at what you can get in your new neighborhood.

The time it takes can vary depending on the ISP and the type of connection. It’s best to contact your chosen ISP as soon as possible to schedule installation. Some ISPs may be able to provide service within a few days, while others may take longer.

Xplore's 100% Canadian-based customer care team is available at 1-866-841-6001 to make setting up Internet service as quick and easy as possible. And, our local technicians and dealers are ready to welcome you to the neighbourhood!

If you’re experiencing issues with your internet service after moving, contact your ISP’s customer service for assistance. They can help troubleshoot the issue and, if necessary, schedule a technician to visit your home. Xplore's technical support agents are available 24/7 and our local technicians are ready to help.

It’s a good idea to arrange Internet service as early as possible before your move. Once you know your new address and move-in date, contact Xplore to check service availability and discuss installation options. We’ll help you find an available appointment that works with your move so you can get connected at your new home as soon as possible.

Yes. Xplore Internet availability varies by location, so it’s a good idea to check your new address before you move. Enter your new address in Xplore’s availability checker to see the Internet options available at your new home. If you’re already an Xplore customer, contact us and we can help you understand your options for moving your service.

If you’re an existing Xplore customer, contact us before moving your modem, router or other Xplore equipment to your new home. The equipment you’ll need may depend on the Xplore service and technology available at your new address. We’ll let you know what equipment should move with you and provide instructions for any equipment that needs to be returned or replaced.

The Xplore Internet plans available to you depend on your new address and the Internet technology available there. Your current plan may be available at your new home, or you may have different plan or speed options to choose from. Check availability at your new address or contact Xplore before your move and we’ll help you find the best available option for your new home.

If you have other Xplore services in addition to your Internet service, let us know when you contact us about your move. We can check which services are available at your new address and explain your transfer options and any steps you’ll need to take before moving.