Xplore Earns Better Business Bureau Accreditation

We’re proud to announce that Xplore is now officially Better Business Bureau (BBB) accredited, with an A+ rating, the highest possible score.

This recognition reflects our commitment to doing things the right way: with honesty, transparency, and a genuine focus on delivering fast, reliable internet to rural and small-town Canadians. It’s a strong signal of consumer trust and reflects our drive to improve internet service reliability for every customer.

Why BBB Accreditation Is a Big Deal

BBB accreditation isn’t automatic—it’s earned. To become accredited, a business must meet the BBB’s Standards for Trust, which include honest advertising, transparent policies, safeguarding customer privacy, and resolving issues fairly and consistently.

For Xplore, earning this accreditation—and an A+ rating—is a meaningful milestone. It reflects the work we’ve put in to improve every part of the customer experience, from how we communicate to how we respond when things go wrong. It’s a signal to our customers that we’re accountable, focused on customer experience, and committed to doing right by rural Canadians. And that we’ve invested in network infrastructure to bring high‑speed internet to communities often underserved.

What Does an A+ Rating Mean?

An A+ rating from the BBB is earned through consistent responsiveness, transparency, and a track record of resolving customer concerns quickly and fairly. It’s not about being perfect—it’s about showing up, listening, and doing our best every time.

At Xplore, we personally respond to every review posted to our BBB profile. This process helps us maintain a strong digital reputation and reinforces that we treat our service with the same seriousness as big‑city providers.

What Customers Are Saying

Here are a few real comments from our BBB profile:

“The technician was knowledgeable and respectful. He got us up and running quickly and explained everything clearly.”

“Had a billing issue and it was resolved within a day. Great service!”

“I live in a remote area and didn’t expect much, but Xplore’s Pure Fibre has been amazing.”

These reviews mean the world to us. They show that our investment in local technicians, Canadian-based support, and advanced technology is making a real difference. They highlight our focus on technical support excellence and subscriber satisfaction for rural customers.

Investing in Better Experiences

Over the past two years, Xplore has invested $1.6 billion to bring fast, reliable Internet to rural and small-town Canada. That investment is powering the expansion of our Pure Fibre and 5G Ultra networks—delivering speeds up to 1 Gbps and 500 Mbps respectively. It’s also helping us improve every part of the customer experience, from faster installs to more responsive support, all backed by a team that lives and works in the communities we serve.

This is about more than coverage—it’s about our commitment to internet access equity, and bringing infrastructure that matches urban speed and performance to the countryside. It’s a service quality mandate for rural Canadians who might otherwise face slower or less dependable connections.

Why It Matters

BBB accreditation is a reflection of how we operate: with integrity, accountability, and a focus on real people. We’re proud to be recognized, and even prouder to keep improving.

Looking for fast, reliable internet from a provider that puts rural Canadians first?

Join the thousands who already trust Xplore—and experience what an A+ connection really feels like.