New Tower Update & Home Internet Service FAQs

An access point is most easily defined as the device that broadcasts Wi-Fi signals throughout your home. For most home uses, your access point is a router which connects via ethernet cable to your modem.

Wi-Fi is a radio signal that continually broadcasts out to your devices from your router. That radio signal will exist even if there is no Internet connection. The Internet by comparison is a connection to an outside network of computers. Internet combined with Wi-Fi allows your devices to connect to the online world.

It’s important to note that even if there’s a strong Internet connection from a nearby LTE tower to your home, your Wi-Fi could affect your Internet experience. You should always ensure your router is placed in a central room of your home so that the signal can travel to all your devices without any barriers like floors or walls. Wi-Fi can fail if there’s interference with other devices such as a microwave, cordless phone or wireless speakers. If you’re finding that you’re having to reboot your router daily, it might be time for a replacement. Xplore’s router is built to work with Xplore Internet and comes with free replacement, 24/7 technical support and extra security features. Click here to learn more.

There are many types of Internet providers. The most common ones include:

• Fixed wireless: Internet broadcasted from towers to your home
• Satellite: Internet sent from a satellite that has been launched into outer space
• DSL: Internet that comes through your phone line
• Cable: Internet that comes through the same cable that would provide cable television
• Fiber optic: Internet sent through a fibre optic line which uses cutting edge technology that sends the signal at the speed of light through flexible strands of glass

Xplore is one of few companies that provide fixed wireless, satellite and fibre to the home Internet connections. We do this so that we can provide home Internet service to even the most remote places in rural Canada. You can check Internet options available at your home here!

Wi-Fi means the coverage within your home. Wireless Internet refers to the signal that is delivered from the Internet provider to the house itself.

Yes. Wi-Fi is available from fixed wireless Internet or satellite Internet without the need for a phone line, cable or fiber connection.

A Wi-Fi hotpot is created by using the data plan of a mobile phone. This means the mobile phone must always be present for household members to access the Internet. Typically, data costs are higher when using a mobile plan verses Internet plans designed for household use. Wi-Fi hotspots are best suited for short term usage or for tasks with very low data requirements. For example, a hotspot can be used for sending email, but would require an expensive amount of data if used for watching video.

If you’re an Xplore customer, these are the steps to check your usage:

1. Login to MyXplore
2. See the section called “Internet Usage and Settings”
3. Click on ‘View my Data Usage’ to check your home Internet usage

If you’re an Xplore customer and see your community in the list below, call 1-866-841-6001 to upgrade today! Not an Xplore customer? Give us a call at 1-855-291-3383 for information about our home Internet service with speeds up to 50 Mbps and unlimited data.

And, don’t forget to follow us on Facebook, Twitter and Instagram to be notified about our next blog post! You can also Check Internet Options available at your home!