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Application Balancing

On your service there is an application balancing policy which operates any time network congestion is detected. This dynamic policy responds to congestion in a part of the network when bandwidth of all customers using the network resource at that time has reached the service capacity of that resource. For example, the policy works to leave resources open for data applications such as voice calling or web browsing that could be crowded out entirely by a large data-intensive download during a congested period. This approach allows more customers to continue their online activities and reduces the impact of data intensive applications on light data applications during congested periods.

To minimize the effects of congestion on certain types of applications, our systems assign applications to one of four categories:

CategoryApplication Type
OneVoice calling (Voice over IP)

Domain Name System (DNS) and network management

Least impacted by congestion
TwoWeb browsing

Social networking

Online Gaming

ThreeAll traffic types not assigned to categories one, two or four which includes among other types: web video, video streaming and most encrypted traffic
FourApp downloads and software updates

Cloud storage and backup services

File transfer applications

Peer-to-peer file sharing applications


Most impacted by congestion

What this means: At busy times, we work to ensure that a good experience is maintained for Internet phone calls, web browsing and social networking.

Monthly Data Quota

Most service packages currently offered by Xplore includes a monthly data quota. The system counts all data, both upload and download, that passes to and from the Internet through our network towards the monthly data quota. This quota varies based on the package to which you subscribe.

To confirm the current monthly data quota on your package and the data you have used this billing cycle, please log into MyXplore and click on the Usage Tracker.

If you are not an Xplore customer, please see Our Internet Packages for the monthly data quota applicable to available plans in your area.