Xplore will leverage JUPITERTM 3, which is expected to be the world’s largest commercial communications satellite when it launches in the first half of 2023, to provide an improved Internet experience to rural Canadians.
Xplore is working tirelessly to expand our 100% pure fibre and 5G wireless Home Internet services to rural communities across Canada. Until we’re able to bring these technologies to some of the hard-to-reach rural communities, we’re launching next-generation satellite technology, JUPITERTM 3, to provide these areas with an improved Internet experience.
Internet speeds up to 100 Mbps¹ and improved quality of service.
The JUPITER™ 3 Ultra High Density satellite will double Xplore’s existing capacities. This means packages with up to 4 times higher speeds1, large data buckets and improved service.
Professional Installation and truly local support.
Xplore is committed to stand by you and your community wherever you are. Our local professional technicians will install the equipment and our 24/7, Canadian-based technical support staff will be ready to answer any of your questions.
Deployed with our current Xplore Satellite users in mind.
If you are an existing Xplore satellite internet user, you will be the first to know about the new packages and also take advantage of special offers and incentives at launch.
No upfront hardware costs2. Outstanding value and choice of flexible monthly plans.
On launch, you will be able to choose between new Satellite packages with great value at very competitive prices. And you won’t have to pay a fortune for the hardware!
Technology
As Canada’s Fibre & 5G broadband company for rural living, Xplore is consistently working with trusted technology partners to bring the latest Internet technologies to rural Canadian communities. Until we can expand Fibre and wireless home Internet to some of the harder-to-reach areas, we have committed to improving our Satellite Internet service by booking capacity in the new JUPITER™ 3 Satellite.
JUPITER™ 3 is geo-synchronous satellite, which means it stays in orbit far away from earth and covers a large area. JUPITER™ 3 is going to be the largest commercial GEO satellite in the world, with a total capacity higher than the previous JUPITER™ satellites combined. Xplore’s booked capacity for Canadian customers makes for the single largest reservation of bandwidth from this satellite.
Xplore is choosing a low impact solution in GEO technology. It is a proven technology that allows us to offer cost effective Internet service to more areas in Canada as we work on ultimately covering these areas with superior Fibre & 5G connections.
FAQs
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JUPITER™ 3 is expected to be the world’s largest commercial communications satellite when it launches in the first half of 2023. Xplore will leverage JUPITER™ 3 to expand our satellite Internet capacity across Canada, bringing download speeds up to 100 Mbps¹ for consumers outside the reach of LTE and fibre.
When will it be available?
The target date for availability of Internet service powered by JUPITER™ 3 is the Summer of 2023.
Where will the service be available?
It will be available in most of the country; however, specific coverage will be announced in 2023.
What speeds will I be able to get?
Speeds up to 100Mbps download and 10 Mbps upload¹. Speeds will vary by region and will be announced in 2023.
What will the pricing be?
Internet packages powered by JUPITER™ 3 will offer great value at a very competitive price. Pricing will be advertised in 2023.
Will the service be unlimited?
Our new Internet packages powered by JUPITER™ 3 will have a large data buckets included and customers will have the option to buy additional data via top-ups or pay per usage (usage based billing).
Will I require new equipment?
Yes. The new platform requires new equipment (antenna and modem). Customers will not pay any upfront equipment costs.
Will there be a conversion fee?
Yes. There will be fee to move to the new platform. Details will be announced in 2023.
Will I be able to work from home and stream?
Yes. High speed packages up to 100 Mbps¹ will satisfy most of our customers’ working and streaming needs.
Will I be able to self-install?
No need to self-install! A qualified local technician will complete the install for you.
Do I need to sign a contract?
New customers will sign a 1-year contract. Current customers will maintain their contractual status and no contract extension is required.
How much is my monthly service price? How much is the JUPITER™ 3 equipment?
Internet packages powered by JUPITER™ 3 will offer great value at very competitive prices. Specific monthly pricing and equipment cost will be available in 2023.
Can I add a 3rd party router or mesh system?
Xplore will offer both router and a Wi-Fi mesh solution to ensure our customers get the best possible experience.
Why should I wait until JUPITER™ 3 is available?
JUPITER™ 3 will support service plans with download speeds of up to 100 Mbps¹ . The customer experience will improve for both existing and new Xplore customers.
Satellite service plans powered by JUPITER™ 3 will satisfy most connectivity needs, like browsing, video streaming and video calls, at a competitive price. There is no need to pay upfront for the hardware. We will also offer a variety of plans with flexible monthly fees to suit our customers’ needs.
Who will be eligible to sign up for Internet Service on the new satellite?
All customers within the JUPITER™ 3 footprint (Install /Conversion fee may apply).
Will existing customers get priority?
Yes, existing customers will have priority to get service in the new platform.
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