Xplore’s New 5G Home Internet Customers Share Their Experience

March 20, 2023

This year, Xplore launched the next phase of 5G Home Internet, bringing speeds up to 100 Mbps to homes and businesses in select communities across Manitoba, Alberta, Ontario, New Brunswick, Prince Edward Island and Newfoundland.

Since then, we spoke to a couple of new customers to find out what their experience has been so far.

James Todd is an Oak Bay, New Brunswick local and a computer technician who does much of his work from home. He has been with Xplore since the beginning.

“I went from satellite to fixed wireless and I’ve actually upgraded to faster speeds as each offer became available. It's turned out to be a continuous improvement in speed starting with satellite at 8-10 Mbps to 5G at 110 Mbps. My speed tests are right up over 100, 100-110 usually,” he said.

When he switched to fixed wireless, James also subscribed to Xplore’s Home Phone service which he’s been using ever since.

He’s particularly optimistic about 5G technology’s reliability even on the snowiest days.

“I was told it would be more stable even through weather events like heavy snows. The 5G signal is stronger so it will carry through that from what I’ve been told,” he said.

James relies on his Internet connection for frequent Zoom meetings so that he can provide remote technical support to his clients.

“I also do a lot of computer repair and download software updates for computers. They download much quicker and I find that now I can multitask while downloading where previously I couldn’t,” he said.

Joel Skeldon, who lives in a rural area about a half-hour outside of Saint John, New Brunswick says that 5G has made things a lot better for his family.

“For one, my wife owns her own business so she does a lot of stuff on computer. She’s a photographer so she’s posting stuff online all the time. We don’t subscribe to any cable or sat anymore so we rely a lot on the Internet for streaming services,” he said.

Joel also enjoys gaming from time to time.

“Before, if all three of us were on at the same time I would feel it on my PlayStation. I would get lots of lag. Now, it’s no issue to have 2 Netflix accounts and a PlayStation going at the same time,” he said.

Before 5G became available, Joel was considering Starlink.

“The initial upfront cost of paying for the Starlink equipment held us back and Starlink doesn’t offer any technicians or anything either if you have issues,” he said.

With Xplore, he knows that technical support is available 24/7 in case he needs it and that he will be speaking to someone right in New Brunswick.

Joel has been spreading the word about 5G Home Internet.

“I’m in a group on Facebook and it’s basically everybody that lives in the community. We’re one of the first few to get 5G so I took screenshots of the download and upload speed and a lot of people seem to be very impressed by it. You’ve made a huge improvement in the download speeds over the last couple of years,” he said.

Below you’ll find a list of all the towers that are currently 5G enabled, and more are being added every day! Call 1-866-601-0021 or Check Internet Packages and subscribe today!

Check Internet Packages available at your home!