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If you have a static IP address or dedicated Enterprise/Wholesale Internet from Metro Loop the following DNS servers may be used for domain name resolution: 104.37.64.200 (rdns1.metroloop.net) 104.37.64.201 (rdns2.metroloop.net)Metro Loop DNS servers will only respond to…
www.xplore.ca/fr/soutien/renseignements-internet/metro-loop-dns-servers/Metro Loop customers receive their monthly bill electronically by default. If you would like to receive your bill in an accessible format, or by mail, please contact us at 1-877-741-5806.
www.xplore.ca/fr/soutien/compte-et-facturation/metro-loop-billing-method/If you're eligible for tax exemptions as a First Nations person or band under the Indian Act, or by way of Diplomatic Letter you may complete the attached form below to have the applicable taxes on your Metro Loop bill…
www.xplore.ca/fr/soutien/compte-et-facturation/metro-loop-tax-exemptions/The Metro Loop TV system allows you to set separate PINs for both Parental controls and Purchases via the Settings option in the Main Menu MENU . You are able to lock out specific channels (Edit Locked), set ratings thresholds for …
www.xplore.ca/fr/soutien/metro-loop-tv/metro-loop-parental-controls/Method 1 Closed captions can be toggled using the POUND (#) button on the remote, just below the number 9 of the number pad. When you press the button, a pop-up message will appear towards the bottom-right of the screen indicating the current…
www.xplore.ca/fr/soutien/metro-loop-tv/metro-loop-closed-captions/The following ports are blocked for outbound traffic with all dynamic IP addresses. 25 - SMTP 137 - NetBIOS Name Service 138 - NetBIOS Datagram Service 139 - NetBIOS Session Service 445 - Microsoft Directory Service (Windows file sharing, SMB/Samba) For more information on…
www.xplore.ca/fr/soutien/renseignements-internet/metro-loop-blocked-ports/Voicemail is accessible from any phone in your home by pressing *86 or *98 from a handset. The Voicemail menu tree below shows the most common items you’ll use. At any time you’re not listening to a message, you can press t…
www.xplore.ca/fr/soutien/telephonie-residentielle/metro-loop-setting-up-voicemail/If you are having problems connecting to the Internet please use the steps below to restore your Internet connection.
www.xplore.ca/fr/soutien/renseignements-internet/metro-loop-no-internet-service/If you plan to travel or be away from your residence for an extended period of time you may wish to temporarily suspend all or some of your Metro Loop services.
www.xplore.ca/fr/soutien/compte-et-facturation/metro-loop-temporary-service-suspensions/If you are having problems with your telephone service and have no dial tone, please try the steps below.
www.xplore.ca/fr/soutien/telephonie-residentielle/metro-loop-no-telephone-service/If you are connecting a new wired device to the wireless router we provided, please follow the following steps to establish a connection.
www.xplore.ca/fr/soutien/renseignements-internet/metro-loop-connecting-a-wired-device/Viewing Favourites Favourites make it easy to group commonly viewed channels together for easy switching. Your set top box comes with some pre-set Favourites lists, which you can view by pressing the Favourites Button and selecting the list. In addition, w…
www.xplore.ca/fr/soutien/metro-loop-tv/metro-loop-creating-and-viewing-favourites/