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Information for Former f6 Networks Business Customers

Information about the recent transition of the fibre customers to Xplore Business

On December 31, 2020, f6 Networks customers formally became customers of Xplornet Enterprise Solutions. Like f6, Xplornet Enterprise Solutions is dedicated to business clients and providing customized connectivity solutions for small, medium and large-scale businesses.

Xplornet Acquires Fibre Company F6 Networks

30 Day Communication

A NEW BEGINNING FOR f6 CUSTOMERS

In September, Xplore announced the acquisition of f6networks. Today, we’re sending out a reminder that on December 31, 2020, f6 customers will formally become customers of Xplornet Enterprise Solutions.

For now, keep enjoying your business service as usual! No changes to your existing contracts, service orders or provided services are being made at this time. Your f6 Account Manager and support team will continue to provide you with account and technical support. You can continue to reach the f6 team at 506-300-1279 or 1-888-352-4343.

As an f6 customer, we’re looking forward to welcoming you to Xplornet Enterprise Solutions. Our team is dedicated to business clients, providing customized connectivity solutions for small, medium and large scale businesses nationwide, including our carrier and wholesale clients.

At Xplornet Enterprise Solutions, you will benefit from our dedicated service and support, including:

  • 24/7 Priority Network Operation Centre Support, dedicated to business clients only
  • Nationwide Fibre, Fixed Wireless and Satellite Solutions
  • Scalable custom solutions
  • Diverse Backup Solutions to keep your business online
  • Dedicated Account Managers

We look forward to continuing to meet and exceed your business Internet needs.

Sincerely,

Your Xplornet Enterprise Solutions Team

Billing Information

You will continue to receive the same reliable service and support provided by our 24/7 Network Operation Centre with no change to your existing agreement. In transitioning to an Xplore Business customer, you can expect to see the following:

  • A new invoice with your monthly account details.
  • No changes to your billing period or existing agreement.

In order to avoid service interruption, you will need to provide updated payment information:

  • Payments made by cheque should be payable to Xplore Inc, and mailed to:
    • P.O. Box 9060
      Woodstock, NB
      E7M6B5
  • To set up an Electronic Funds Transfer (EFT), please contact [email protected] for banking information.
  • If you wish to change your current method of payment to pre-authorized debit/credit card or online payments, please contact [email protected] for details.

We are here to help. If you have any questions regarding this transition, please email us at [email protected] or call us at 1.855.638.7381, ext 3.

Sample Invoice from Xplore Business