Microsoft Outlook on a Mac

Before you begin, ensure that you have the following items ready:

• Email username (your full email address) and password

1. Open the Outlook app by clicking the Microsoft Outlook icon from the Launchpad.
   1. If Outlook does not take you to the “Set Up Your Email” screen, click on Tools, then Accounts…
   2. Click Add Email Account, or click the + in the bottom left and select New Account…
2. Enter your full email address
3. Click Continue
4. If this screen appears, select IMAP/POP at the bottom
5. Leave the Type as IMAP (POP is an option but is not recommended)
   1. Verify that the Username is your full email address
   2. Enter your email Password
   3. Verify that the Incoming Server is imap.xplore.net
   4. Verify that the Incoming Server Port is 993
   5. Verify that the box next to “Use SSL to connect” is checked for both the Incoming Server and the Outgoing Server
   6. Verify that the Outgoing Server is smtp.xplore.net
   7. Verify that the Outgoing Server Port to 465
   8. Click Add Account
6. Click Done
7. If not already in Accounts, click on Tools, then Accounts…
8. In Accounts, edit your Full Name (if desired) and click Advanced…
9. Go to the Folders tab and verify the Sent, Drafts, Junk and Trash folders selected are Sent Items, Drafts, Spam and Trash respectively, and from the Server (not “On My Computer”)
10. Click OK, then close Accounts

If you changed your email password in webmail or MyXplore, you will need to change it in Outlook to match the new password.

Outlook should prompt you for your new password with a “Mail could not be retrieved at this time” message.

1. Click Yes
2. Enter your new Password, check the box of “Remember this password in my keychain” (unless you wish to enter it every time) and click OK

If Outlook doesn’t prompt you for your new password, follow these steps:

1. Click on Tools, then Accounts…
2. Select your email
3. Enter your new Password and close Accounts
4. Quit Outlook and re-open it

Click here to download a PDF copy of this guide with screenshots.

Outlook may prompt you for your password with a “Mail could not be retrieved at this time” message. If so, click No

1. Click on Tools, then Accounts…
2. Select your email
3. Verify the following settings, and change them if necessary:
   1. User Name: your full email address, including the portion after the @ symbol
   2. Password: your email password
   3. Incoming server:
      1. If it says “IMAP Account” near the top
         1. imap.xplore.net : 993
            1. If necessary, click Override default port to change the port number to 993
         2. User SSL to connect (recommend): checked
      2. If it says “POP Account” near the top
         1. pop.xplore.net : 995
            1. If necessary, click Override default port to change the port number to 995
         2. User SSL to connect (recommend): checked
   4. Outgoing server: smtp.xplore.net : 465
      1. If necessary, click Override default port to change the port number to 465
      2. User SSL to connect (recommend): checked
4. Close Accounts