Support
Internet, Email, and Router Support
Choosing the perfect Internet package and setting up your hardware shouldn’t be an intimidating task. These helpful links are here to guide you through any questions you may have. Whether it be understanding your new Internet plan, setting up or transitioning your email, or making sure you have the right router - we’ve got you covered.
Getting Started
What to Expect During Your Internet Installation Appointment
Our trained and knowledgeable installers will install your new Xplore system for you. Here are the basics steps on what to expect during the installation.
Connecting and Basic Troubleshooting
This basic troubleshooting guide will help to solve Internet connectivity issues on our Satellite and Fixed Wireless Services. Review it here:
How to Set the Wi-Fi Password For Your Router
Looking to set up a Wi-Fi password for your Router? This installation guide will outline easy-to-follow steps to set up your Wi-Fi password within minutes!
How to Set Up Parental Controls
Trying to set Internet limits for your little ones? It’s simple to turn on parental controls. Follow this step-by-step guide to get started:
System Requirements
Take a look at the minimum and recommended specifications for your computers so you can enjoy your Xplore high-speed Internet.
How to add Xplore to your email address book
To ensure you receive all of your important account information, newsletters and offers from Xplore, please add this email address: reply@e.xplore.ca.
Video Streaming Services
Everything You Need to Know About Streaming Video
Catch up on your favourite TV show on Netflix, check out the viral video everybody’s been talking about, or even watch live events online! Learn more here:
How to Manage Your Streaming Service Settings
Don’t let data caps or bandwidth limits interrupt bingeing your favourite shows. Find out how to manage your settings and stream with ease here:
Online Safety and Security
Learn About Anti-Virus and Security Programs
Anti-virus and anti-malware programs are important. We suggest you research paid and free options to decide what’s best for you. Find out more on this page:
How to upgrade your Xplore Internet Security Suite
Beginning on April 27, 2016, customers who use Xplore Internet Security Suite (XISS) will see a prompt to upgrade their virus protection software.
Improving Your Internet Speed
Weather and Satellite Internet Service
Severe weather in your area can affect your browsing. If you experience poor Internet service, email or call us at 1-866-841-6001. We’re here to help!
About Internet Latency
Discover the difference between fixed wireless and satellite Internet, and how latency can impact real-time applications here:
How to Do a Wi-Fi Site Survey
If your Internet seems slow, your network may be getting interference from other networks near you. Read more on how to fix your problem here:
Regular Maintenance for Your Router and Modem
After a long period of use, your computer’s operating system can develop communication issues with its internal software and hardware and slow down.
How to Get Better Fibre Speeds On Wi-Fi
You may experience slower than expected fiber speeds when connected to your Wi-Fi network. This can be frustrating, especially when…
Internet Basics
About Data with Xplore
Get the most out of your data by using these tips and tools for tracking and managing your Xplore Internet data.
Data Usage Culprits
If you’re finding your Internet data seemingly disappearing without your knowledge, it’s important to know how you’re using your devices. Learn more:
Managing Your Data
These tips can help save you money on your next Internet bill. Get the most out of your online experience without breaking the bank.
Monitor and Manage Your Data When Video Calling
Video calling, like all online services, uses your data. Find out how to track and manage your data while using voice and video calls so you can chat away!
What are Internet Traffic Management Policies?
At Xplore, we want our customers to have fair and consistent access to the Internet. Our traffic management policies ensure our customers have the best possible experience.
Xplore Community Guidelines
To help everyone get the most out of our Facebook, Twitter, Instagram and blog, we’ve assembled the following Xplore community guidelines.
Metro Loop Blocked Ports
The following ports are blocked for outbound traffic with all dynamic IP addresses. 25 - SMTP 137 - NetBIOS Name Service 138 -…
Metro Loop Connecting a New Wi-Fi Device
If you are connecting a new WiFi or wireless device to the Metro Loop provided router, you will find the…
Metro Loop Connecting a Wired Device
If you are connecting a new wired device to the wireless router we provided, please follow the following steps…
Metro Loop Connecting your own router (bridge mode)
If you have purchased a new router and wish to connect it to the Fibre Box (modem), the Fibre…
Metro Loop DNS Servers
If you have a static IP address or dedicated Enterprise/Wholesale Internet from Metro Loop the following DNS servers may…
Metro Loop Internet Traffic Manipulation and Throttling
Metro Loop does not manipulate or throttle **ANY** customer Internet traffic beyond your subscribed Internet service speed. For further clarity, Met…
How-to Guides and Manuals
How to Set Up DHCP Reservations
If you have a device on your network that you want to have the same IP address every time the router is rebooted, you can do that by following these steps:
How to Power Cycle Your Power Adapter or Modem
Learn the importance of powercycling your devices regularly and how to power cycle your power adapter or modem.
How to Schedule Downloads for Apple and More
Discover useful tips for scheduling software updates and downloads for Apple, Windows and Java-based services.
How to Disable Peer-to-Peer Updates in Windows 10
Did you know you can inadvertently allow others to download Windows 10 from your computer? Here’s how to disable peer-to-peer updates and save your data:
Email set-up guides
Use these links to find step-by-step guides on setting up your Xplore email address on various software and device platforms.
Xplore Whole Home Wi-Fi Set-up Instructions
Xplore’s new Whole Home Wi-Fi system is an easy and affordable way to blanket your home with Wi-Fi c…
Transitioning from Other Internet Providers
Information for former Cable Cable customers
Xplore recently purchased the fixed wireless Internet access assets of Cable Cable, and welcomed their business to the Xplore family! Find out more now.
Information for former CCI Wireless customers
What you’ll find here: Information about the transition of fixed wireless Internet subscribers from CCI Wireless.
Information for Former Netset Customers
From services offered to billing changes, here is all you need to know about transitioning from Netset to Xplore.
Information for Former Swift High Speed Internet Customers
From services offered to billing changes, here is all you need to know about transitioning from Swift High Speed Internet to Xplore.
Information for Former Swift High Speed Fibre Internet Customers
Information about the transition of Fibre Internet subscribers from Swift High Speed Internet
Information for Former Seaside Customers
From services offered to billing changes, here is all you need to know about transitioning from Seaside Communications to Xplore.
Information for Former Full Throttle Customers
From services offered to billing changes, here is all you need to know about transitioning from Full Throttle to Xplore.
Information for former CCI Net customers
What you’ll find here: Information about the transition of fixed wireless Internet subscribers from CCI Net (provider of rural wireless Internet service for Internet Kent) to Xplore
Information for ISP customers transitioning to Xplore
Documents to help former ISPs transition their services to Xplore are found here. Questions? Please contact us at 1-866-841-6001.
Information for AB North.com customers
Xplore recently purchased AlbertaNorth.com, and welcomed their business to the Xplore family! Find out more now.
Information for former Silo Wireless customers
What you’ll find here On August 18, 2020, customers of Silo Wireless will become customers of X…
Information for former Metro Loop Customers
On December 14th, 2020, Xplore acquired Octdotus Inc., now operating as Metro Loop. On December 6th, 2022,…
Information for former Detour Wireless customers
What you’ll find here: Information about the transition of fixed wireless Internet subscribers from Detour Wireless to Xplore
Information for former Davinci Broadband customers
Xplore continues to progress as the industry leader in Canadian rural high-speed Internet services and we are expanding our…
Information for former Hummingbird Wireless customers
Find an archive of FAQs regarding the 2011 transition from Hummingbird Wireless to Xplore Internet. Learn more here:
Information for former Neighbourhood Wireless customers
Xplore acquired Neighbourhood Wireless in January 2015. The Neighbourhood Wireless Internet and billing systems were moved over to our platforms as well.
Information for former Ondenet customers
Find some frequently asked questions regarding the transition between Xplore and Ondenet Internet.
Information for former OptionsDSL Ltd. customers
Xplore recently purchased OptionsDSL, and welcomed their business to the Xplore family! Find out more now.
Information for former Platinum Communications customers
If you're a former Platinum Communications customer your Xplore journey began March 1st, 2016. We hope you're still enjoying what Xplore has to offer.
Information for former SKY Velocity customers
Former Sky Velocity customers, welcome to the Xplore family! We look forward to providing you with fast and reliable high-speed Internet service.
Information for former SaskTel customers
If you're a former Sasktel customer read on about who we are, what we offer, and how we will make your transition to Xplore seamless.
Information for former Tera-Byte customers
Former Tera-Byte customers, Xplore welcomes you! Find out what has changed and what has stayed the same with your Internet service.
Information for former YourLink customers
YourLink customers: Your service has transitioned to Xplore. The YourLink and Xplore Internet services are compatible in most areas.
Email Migration FAQs – Tera-Byte
If you are a user of a @airsurfer.ca, @hotlinkwireless.com, @tbwifi.ca or @wildroseinternet.ca email address, we…
Email Migration FAQs – OptionsDSL
Xplore recently purchased OptionsDSL, and welcomed their business to the Xplore family! Find out more now.
Email Migration FAQs – myipplus.net
Your existing @myipplus.net email address will be replaced with a new Xplore email address on June 20, 2019. Got questions? Email us support@xplore.ca
Platinum email address migration FAQ
Xplore has moved customers with a Platinum Communications email address to our service. Below is a list of Frequently Asked Questions about the transition
How to Choose an Internet Provider
Choosing an Internet provider is a lot like buying a car. You have to consider how much data you…
Xplore Webmail
About Xplore Webmail
We’ve put together this FAQ to help you use your Xplore Webmail. Learn how to compose emails, create f…
Other Articles
Email Migration
Important notice regarding your email service
Xplore Domain and Hosting Services Retirement FAQs
If you have received this email from Xplore explaining that your Domain and Hosting Services are retiring, please read…
Troubleshooting
Metro Loop - No Internet Service
If you are having problems connecting to the Internet please use the steps below to restore your Internet connection.