Support
Home Phone Support
Your home phone is an essential communication service. At Xplore, we recognize the value of low cost and reliability through our Internet-based Home Phone packages. Let us connect your voice to those who matter most. Click through the links below to find what you need to get started and troubleshoot any issues you may have along the way.
Home Phone Basics
Bring Your Phone Number to Xplore with Local Number Portability
With Xplore Home Phone, you have the choice of getting a new number or keeping your existing phone number. Find out if your existing number is eligible.
Your 911 Address for Xplore Home Phone
Your safety is important to us. This article helps to explain the differences between traditional 911 services and the Xplore Home Phone 911 service.
About Xplore Home Phone
Xplore Home Phone is another great way to connect to what matters most. Learn about our home phone services, including how it works, plans, & installation.
Xplore Home Phone Rates
Xplore Home Phone international and long distance rates changed in June 2018. Check this page for current rates. Connect to what matters most at a distance.
Metro Loop - Blocking Outgoing Caller ID
To disable your caller ID for a single outgoing call, pick up the handset and dial *67. You will hear a…
Metro Loop - Fax, Security Systems and TTY Devices
The iLoop Voice service is compatible with fax machines, security systems and TTY devices. Nothing extra is needed for these…
Metro Loop Setting up Call Forwarding
To forward calls from your phone line to an alternate destination phone number, do the following: From your home phone,…
Metro Loop Setting up Voicemail
Voicemail is accessible from any phone in your home by pressing *86 or *98 from a handset. The Voicemail menu tree below sho…
How-to Guides and Manuals
How to Protect Yourself from Phone Fraud
Your Home Phone can be used to gain access to your personal information. These phone scams are known as voice phishing. Read on for some tell-tale signs.
Xplore Hub and Home Phone User Manual
Your Xplore Hub powers your Xplore Home Phone service. Download the PDF version of this manual to learn more about the features included!
Managing Your Xplore Home Phone Features
Our home phone service comes fully loaded - take a look at the included features, and learn how to manage and set-up these features online.
Xplore Home Phone Voicemail Quick Reference Guide
Voicemail is just one of the many options available with your Xplore Home Phone service. To get started with your voicemail, please follow these steps.
Getting Started
Instructions for Activating Your New Home Phone
The Xplore Home Phone is a new way to keep you connected. Once you have your hub connected, you can follow these steps to set-up your new service.
Troubleshooting
Metro Loop - No Telephone Service
If you are having problems with your telephone service and have no dial tone, please try the steps below.
Metro Loop - Noise, static or hum on the telephone line
The issue of noise, static or hum on the telephone line can almost always be narrowed down to a…
Metro Loop VMI (Voice Mail Indicator)
If you have a VMI (Voice Mail Indicator) light or stutter tone that appears to be "stuck" with the…
Other Articles
Metro Loop Notice: Availability of access to mental health services by dialing 9-8-8 in Canada
As of July 16, 2022, the mental health crisis and suicide prevention number 9-8-8 has been implemented in only the United…
LOCAL 10-DIGIT DIALING COMING SOON
LOCAL 10-DIGIT DIALING coming soon to Newfoundland & Labrador, Northern Ontario and Yellowknife local exchanges areas.
INTRODUCTION OF LOCAL 10-DIGIT DIALING
Starting April 1, 2023, local 10-digit dialing will be introduced in NL & Labrador (709 area code), northern Ontario (807 area code) and the…