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Monthly Invoices

Xplore invoices are sent out monthly via email and are always available on Myxplore. Unless you tell us otherwise, the invoices are emailed to your Xplore email account. If you’d like to confirm or change your billing email address, please visit MyXplore.

Invoices are sent as a PDF attachment in the email. You will need the free Adobe Reader software installed on your computer to be able to open and read your invoice. Before downloading Adobe Reader, please check your computer to see if you already have Adobe Reader installed (many computers come with this software pre-installed). To download Adobe Reader, click here.

Customers who require their bill in an accessible format can contact us at accessible@xplore.ca. Paper billing may be requested by emailing us at support@xplore.ca.

Billing and Payments

Services are billed for the next month and any data charges are billed for the previous months’ service. Xplore customers have two pre-authorized payment options: credit card or direct withdrawal from a bank account. Xplore will automatically withdraw the amount of your monthly bill from your bank account or process the payment through your credit card on the same day as your due date. Online banking payment is also acceptable as a one-time payment method.

For your convenience we’ve created two easy ways to submit your pre-authorized payment information:

MyXplore:

  • Set up your pre-authorized payment right in MyXplore. Click here for instructions to help you with setting it up.

If you prefer, you can also fax your pre-authorized payment form to us:

  • Print and fill out the Pre-authorized Payment Form by providing your credit card or banking information, including a void cheque, and fax it to the secure fax number indicated on the form.

If at any point in time you’d like to cancel your existing pre-authorized payment, you can use this cancellation form.

If you have questions regarding your Xplore bill, please contact us by email at billing@xplore.ca, call us at 1-866-841-6001 or chat with us.