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If you are connecting a new wired device to the wireless router we provided, please follow the following steps to establish a connection.
www.xplore.ca/support/internet/metro-loop-connecting-a-wired-device/With this link you can download the complete TV user guide.
www.xplore.ca/support/meto-loop-tv/metro-loop-full-tv-user-guide/Viewing Favourites Favourites make it easy to group commonly viewed channels together for easy switching. Your set top box comes with some pre-set Favourites lists, which you can view by pressing the Favourites Button and selecting the list. In addition, w…
www.xplore.ca/support/meto-loop-tv/metro-loop-creating-and-viewing-favourites/If you have a VMI (Voice Mail Indicator) light or stutter tone that appears to be "stuck" with the indicator in place yet there are no messages, a quick fix is to leave a message and clear it.
www.xplore.ca/support/home-phone/metro-loop-vmi-voice-mail-indicator/To forward calls from your phone line to an alternate destination phone number, do the following: From your home phone, dial *31*[number], where [number] is the phone number you want calls forwarded to including the country code. For example: *31*19056678945 will forward c…
www.xplore.ca/support/home-phone/metro-loop-setting-up-call-forwarding/Metro Loop does not manipulate or throttle **ANY** customer Internet traffic beyond your subscribed Internet service speed. For further clarity, Metro Loop has not installed or possess any deep packet inspection traffic manipulation or throttling hardware. We believe the Internet shoul…
www.xplore.ca/support/internet/metro-loop-internet-traffic-manipulation-and-throttling/Metro Loop Video On Demand (VOD) can be accessed by pressing the On Demand button on the remote. You will be presented with a list of channels and networks that are offering VOD content, which is available based on your…
www.xplore.ca/support/meto-loop-tv/metro-loop-accessing-video-on-demand-vod/Apps Your set top boxes come with a small compliment of built-in applications, including Weather, some games and the ‘What’s Hot’ app. All applications are accessible by selecting Menu > Apps, or when watching a program, the Yellow Context Butto…
www.xplore.ca/support/meto-loop-tv/metro-loop-apps-weather-and-whats-hot/Restart TV allows you to go back to the start of any program you come across, even if the program is already halfway done. Because all programs are saved from their start, you can rewind, and skip through a show…
www.xplore.ca/support/meto-loop-tv/metro-loop-restart-tv-and-live-navigation/Below you can find the steps to help troubleshoot no signal on your television for your Metro Loop set top box.
www.xplore.ca/support/meto-loop-tv/metro-loop-no-signal-on-your-television/On December 14th, 2020, Xplore acquired Octdotus Inc., now operating as Metro Loop. On December 6th, 2022, Xplore will start to welcome Metro Loop customers to our Xplore family. As we complete this transition, Xplore is pleased…
www.xplore.ca/support/internet/information-for-former-metroloop-customers/To disable your caller ID for a single outgoing call, pick up the handset and dial *67. You will hear a voice prompt saying ‘Caller ID Blocking is Enabled’. Hang up and dial the desired number. You need to dial *67 before eve…
www.xplore.ca/support/home-phone/blocking-outgoing-caller-id/