Support
Metro Loop TV Support
Have questions about your Metro Loop TV service? Check out our support page to find all the answers you need! Read more:
TV Basics
Metro Loop Accessing Video ON Demand (VOD)
Metro Loop Video On Demand (VOD) can be accessed by pressing the On Demand button on the remote. You will…
Metro Loop - Apps, Weather and What's Hot
Apps Your set top boxes come with a small compliment of built-in applications, including Weather, some games and the ‘What’s H…
Metro Loop Closed Captions
Method 1 Closed captions can be toggled using the POUND (#) button on the remote, just below the number 9 of the number…
Metro Loop - Creating and Viewing Favourites
Viewing Favourites Favourites make it easy to group commonly viewed channels together for easy switching. Your set top box comes…
Metro Loop Parental Controls
The Metro Loop TV system allows you to set separate PINs for both Parental controls and Purchases via the Settings…
Metro Loop - Restart TV and Live Navigation
Restart TV allows you to go back to the start of any program you come across, even if the program…
Metro Loop - TV Video Tutorials
If you are looking for help using Metro Loop TV services and features to their fullest, you may want to…
How-to Guides and Manuals
Metro Loop - Big Button (Easy Clicker) Universal Remote Manual
With this link you can download a copy of the Easy Clicker UR2-211 universal remote manual. It will take…
Metro Loop Full TV User Guide
With this link you can download the complete TV user guide.
Metro Loop - Pontenza ST Remote Manual for HD Whole-Home PVR & HD Express TV Boxes
Using this link you can download a copy of the Potenza ST remote manual. It will take you through the…
Nova remote manual for all 6-series and 7-series TV boxes
With this link you can download a copy of the Nova remote manual. It will take you through the operation…
Troubleshooting
Metro Loop - How to Restart your TV Box
Below you can find the steps to restart your TV set top box.
Metro Loop - No Audio from Set Top Box
If you are experiencing no audio from your Metro Loop set top box please try the following steps.
Metro Loop - No Signal on your Television
Below you can find the steps to help troubleshoot no signal on your television for your Metro Loop set…
Metro Loop - Unable to Watch TV - "Press OK to Watch TV" Message
If your TV is displaying a black screen with the "Press OK to Watch TV" message it means your TV…