If you have received this email from Xplore explaining that your Domain and Hosting Services are retiring, please read through the general FAQs below as we’ve outlined any actions that may be required of you to maintain your service. As a reminder, Xplore is retiring Domain and Hosting Services on April 30, 2022. However, to maintain your personal domain, we recommend that you take action well ahead of that date.
We have also created more specific FAQs related to the type of Hosting Services you currently have with Xplore:
Xplore is retiring services such as domain and email hosting services to focus on what we do best - providing fast, reliable Internet to rural Canadians.
Services included in the retirement: Domain Hosting Email Hosting Web Spaces Domain Registration
Xplore will be retiring all hosting services on April 30, 2022.
We strongly recommend that you complete all actions well ahead of the deadline but no later than April 30, 2022.
These FAQs were part of your official 90-day notification of the retirement. We will send reminder communications at 60 days and 30 days. There will be a final 10-day communication as well, in case you need the additional reminder.
If you have any questions about your hosting services, you can email us at hosting@xplore.ca.
Yes, if you have remaining time left on your subscription, it will be credited back to you when the services are retired April 30, 2022.
No. Your existing Xplore Internet service will not change.
We will take care of all the billing changes on our end, and there is no need to tell us you want to cancel.
Your services as you use them today will be available up until the retirement of all Hosting services.
Unfortunately, to prepare for the retirement of Hosting and Domain services, you won’t be able to make any changes (including package changes) to your services.
Yes. There are no commitment terms associated with your hosting services. If you wish to cancel your services, please reach out to us at 1-866-841-6001.
Yes, you can suspend or transfer your services by contacting us at hosting@xplore.ca.
Yes, if you require assistance during the retirement period, please call our friendly agents 24/7 at 1-866-841-6001 or email us at hosting@xplore.ca.
To use a specific domain name (e.g., xplore.ca) for a website, email, etc., you need to own it first. You do this by registering the domain name with a registrar, typically for a year or longer. The primary registrar that Xplore uses is Rebel.ca.
Create your own free Rebel.ca account for your domain registration. To do that, go to https://www.rebel.ca/, click “Sign In” at the top right, and then click “Get Started”. Once you have your account created, just fill out your account contact information (required to be able to transfer your domain), and email us at hosting@xplore.ca so we can move your registration over to your new account free of charge!
Please note: Please complete this by March 31, 2022, to ensure there is adequate time to have the transfer completed before the retirement date of April 30, 2022.
Rebel.ca is the registrar of your account and where we have your domain registered.
No, as it will be used to maintain the existing registration of your domain within your own Rebel.ca registrar account until its expiry date.
You may either move your Domain Hosting from our current service provider or you may opt to continue services. If you would like to continue using our current provider, please let us know by emailing hosting@xplore.ca so we can keep our provider updated, as they will be reaching out to you to discuss service options.
No. You do have the option to export the data and move it to a host of your choice. You will otherwise lose access to the files on April 30, 2022.