What are Internet Traffic Management Policies?

Our objective at Xplore is to ensure that each and every customer receives equitable and dependable access to the Internet at all times. Sometimes, a small portion of our customers are responsible for the majority share of data usage on our network. To reduce the impact that heavier data usage might have on the overall experience of Xplore customers, we have implemented Internet Traffic Management Policies.

Our intent with our policies is to affect the fewest number of customers while helping to maintain the best speeds and transfer times for the majority of customers.

All of Xplore’s packages are subject to an Internet Traffic Management Policy. The policy varies by platform and by the customer’s package. Some policies include charging for data usage beyond a predetermined quota and reducing speeds during peak hours.

To know exactly which policies are in place to manage your Internet service, visit our Internet Traffic Management Policies here https://www.xplore.ca/policies...

Many times, a slowed Internet connection is not the result of our traffic management policies but instead could have something to do with your set-up at home. Consult our Troubleshooting Internet Speed Issues guide to help determine the cause of your slow down.

For further assistance, do not hesitate to reach out to our support staff at 1-866-841-6001, or drop us a line in the chat!