If you have an @myipplus.net email address, we have modified your email service. Effective June 20, 2019 at 6:00 AM MST, access to your old @myipplus.net email account(s) ended.
While this may raise concerns about the status of your email, we want to ensure you that there is no need for distress. Our team has put measures in place to modify your @myipplus.net email to an Xplore email domain. This move to a new email domain is quick and seamless allowing you, our valued customer, to continue to send and receive emails during the transition to our services. All data will be transferred over protecting all your saved and stored inbox messages and contacts.
As you make the progression to a new email domain and platform, our Customer Care is at the ready to assist you however they can to assure that the conversion to Xplore is a smooth and straightforward procedure. Feel free to contact a representative any time at support@xplornet.com or call us anytime, 24/7 at 1-866-841-6001. Below we have compiled a list of frequently asked questions to help solve common quiries.
When we acquired you as our newest valued customer we made the decision not to acquire the @myipplus.net email domain. Since we do not own the rights to your existing email domain, we will be changing over your email to a new Xplore email domain.
The transition to a new Xplore domain took place on June 20, 2019 and from that point onward, your old email domain became obsolete. @myipplus.net email address is no longer an active domain.
After 6:00 AM MST on June 20, you will be able to log in with your new Xplore email address and current password.
Yes. Your existing @myipplus.net email address will be replaced with a new Xplore email address on June 20, 2019. Your new Xplore email address was sent to you at your current @myipplus.net email address. If you did not receive your new Xplore email address, please email us at support@xplore.ca or call us anytime, 24/7 at 1-866-841-6001.
Your email address(es) that end in @myipplus.net are impacted by this transition.
No, your email password will not change. You can continue to use your current @myipplus.net email password with your new Xplore email address after the transition. If you need to reset it, please login to MyXplore or contact us.
Yes.
If you use one of the following webmail login pages, please use https://mail.xplore.net/ instead (starting now):
If you use a third party email program or app on your computer, tablet or phone, such as Outlook, Thunderbird or the default Mail app, then you will need to setup your new Xplore email address using IMAP (POP is not recommended) after June 20, 2019. Email set-up guides for many popular email clients can be found here, as well as a link to the server settings if your email client is not listed there. You will then use this new Xplore email address for sending and receiving, as you will no longer have access to your @myipplus.net email account at that point.
Please check to ensure that all your necessary messages were moved to your new Xplore account. Some messages may be stored in your email client only (especially if it connects to your @myipplus.net mailbox using POP) and won’t be on the email server for us to copy over. If you find messages in your email client for your @myipplus.net account that aren’t in your new Xplore account, and you wish to keep them in your new Xplore account, here’s what you can do:
Yes; however, if you use one of the following webmail login pages, please use https://mail.xplore.net/ instead (starting now):
No, you will not.
After June 20, 2019, you may see emails that were previously deleted loading again on your third party device. This is because your old email client may have connected via POP and left copies of your deleted emails on the server. When you connect again via IMAP, these messages may re-appear. To remove them, you can close out of your third party email program and log into Xplore webmail for your new email address to delete the emails there first. Once deleted from the webmail server, these emails should not load into your third party device any longer.
No, there will be no change to the cost of additional email addresses.
We’re always here to help. Please email us at support@xplore.ca or call us anytime, 24/7 at 1-866-841-6001.