On April 30, 2021, AB North.com customers will transition to become customers of Xplore.
Like AB North.com, Xplore is passionate about providing quality Internet service to rural customers and is committed to the communities we serve.
We know this transition marks a change for you and we want you to know we are excited to welcome you as a customer. We have big plans for Internet service in Alberta, including 5G wireless broadband and fibre in the region.
Xplore is working closely with AB North.com to make sure the transition is as easy and as smooth as possible for you. Until April 30, 2021, please continue to contact AB North.com for technical support and any inquiries regarding your monthly billing.
On April 30, 2021, Xplore will become your first point of contact for all billing and technical support inquiries. No changes to your service or fees will be made at this time. After April 30, you can contact us at 1-866-841-6001 for any inquiries regarding your Internet service.
Please review the payment options listed below and provide us with updated payment information, if required, before April 30, 2021.
Xplore Inc.
300 Lockhart Mill Road
P.O. Box 9060,
Woodstock, NB
E7M 6B5
Xplore Inc.
300 Lockhart Mill Road
P.O. Box 9060
Woodstock, NB
E7M 6B5
We are happy to provide assistance throughout this process and answer any questions you may have regarding your monthly bill. You can contact Xplore directly at 1-866-841-6001 or email us at billing@xplore.ca.
In the near future, we will be sharing information about exciting network upgrades underway in your area. Xplore is investing in our network so we can offer faster speeds – up to 50 Mbps – along with unlimited data. We’re doing this because we believe rural Canadians should have the same Internet access as our biggest cities.
If you have any questions, we have three customer care centers operating in Canada, ready to help you 24 hours a day, 7 days a week, 365 days a year. You can reach us at support@xplore.caor call us anytime at 1-866-841-6001.
Below is a list of Frequently Asked Questions (FAQs) detailing what you can expect throughout this transition.
Headquartered in Woodstock, New Brunswick, Xplore Inc. is Canada’s leading rural focused broadband service providers. For over a decade, Xplore has been providing innovative broadband solutions to rural customers at work, home and play across Canada. Today, Xplore offers voice and data communication services through its unique fibre, wireless and satellite platforms that connect Canadians to what matters.
Until April 30, 2021, please continue to contact AB North.com at 1-780-332-4390 if you have any issues or questions regarding your service.
After April 30, 2021, you can email Xplore at support@xplore.caor call us anytime, 24/7, at 1-866-841-6001 and we will be happy to help.
Your current Internet service and fee will not change during the transition on April 30, 2021. We will communicate with you again when we have more news to share.
After April 30, 2021 customers will be contacted with upgrade options as Xplore’s LTE services become available in their area.
No. The transition to Xplore will provide even more access to additional Fixed Wireless products including a larger selection of wireless LTE Internet and unlimited data packages to meet your growing needs.
During the transition on April 30, 2021 there will be no change to your service, the speed and data plan you subscribe to, or the monthly fee you pay today.
There is no need for you to sign a new contract to continue your current service. Over time, we may upgrade and replace older technology, in which case we may provide you with alternate Internet solutions that may require you to sign a contract.
You can continue to use the same Internet service equipment that you currently have in your home or business. We’ve designed the transition to be as seamless and easy for you as possible. If you choose to switch packages, an equipment upgrade may be required.
Starting on June 22, 2021, Xplore will be migrating email customers with @abnorth.com and @wispernet.ca email addresses to our email service.
Xplore’s email service will provide you with many great features, including:
No, your email address will remain the same.
All email addresses that end with @abnorth.com and @wispernet.ca are being moved.
Most customers will continue to use their existing email password. If a password reset is required, you will be notified in advance of the upgrade what is required.
After the update, please contact Xplore at 1-866-841-6001.
Between 7pm MDT on June 22 and 5am MDT on June 23, 2021, your email service may be unavailable while we complete the upgrades. After 5am MDT on June 23, 2021, you will be able to login and view any emails that were delivered during the maintenance window. Previously viewed messages and other saved emails or folders will not be lost; however, they may take up to 72 hours to reappear in your mailbox. After the migration, you will be able to make changes to your webmail data and settings in the new webmail interface. Please continue to check your email as normal until 7pm MDT on June 22, 2021.
Please note: Any changes you make to your webmail data and settings (specifically Address Book Contacts, Vacation Message, Calendar Events, From Blacklist and From Whitelist, and Forwarding) on June 21 and 22, 2021 will not be reflected following the upgrade process. We recommend making any updates to this data and settings either prior to June 21 or after June 22, 2021 (in the new webmail interface).
Yes. In order for your email program to continue to work after the upgrade, you will need to change your settings AFTER the migration (but NOT before). Click here to find setup guides for a number of email program walkthroughs. Scroll to the bottom of the appropriate guide for your email program or device and follow the “Changing your Settings” instructions.
If your email program is not listed there, you will need to change your settings to match these:
There will also be a new link to webmail: https://mail.xplore.ca/
The following features and webmail items will be saved and transferred to your new email service with Xplore:
The following features and webmail items will not be transferred to your new email service.
Some features and webmail items may not be transferred to our new email service. If you do not see a feature listed above, it may not be transferred over. Some folders may be arranged slightly differently than before, but all of the folders can still be found in your new webmail.
If you use webmail or IMAP, you will not see your old messages in your Inbox folder any longer. This is because we have moved those messages to a new folder called Inbox_Old. Any new messages will still come to your main Inbox folder. You can move those messages back to your main Inbox folder if you wish, either within the new webmail interface or via IMAP.
No. There will be a new link to webmail: https://mail.xplore.ca/. The Xplore webmail interface is also different from AB North’s. You can learn more about the new webmail interface here. Please continue to check your mail as normal until the migration at https://mail.cityemail.com/tuxedo/.
If you use POP to connect and need to remove and recreate your software client configuration settings, you should back up (archive) your local mail store prior to making any settings changes. Some third party programs will delete the local mail store when recreating, resulting in loss of all email content. As there are many different third party devices available, Xplore cannot be responsible for providing the various steps required to back up an email service. Messages stored on the webmail server (which Xplore supports) will not be affected.
After 5am MDT on June 23, 2021, you will be able to log in and view any emails that were delivered during the maintenance window. Previously viewed messages and other saved emails or folders will not be lost; however, they may take up to 72 hours to reappear in your mailbox.
If you use webmail or IMAP, you will not see your old messages in your Inbox folder any longer. This is because we have moved those messages to a new folder called Inbox_Old. Any new messages will still come to your main Inbox folder. You can move those messages back to your main Inbox folder if you wish, either within the new webmail interface or via IMAP.
If you are unable to locate the email messages in any of your folders in Webmail after the 72 hour window, please email us at support@xplore.ca or call us anytime, 24/7 at 1-866-841-6001.
As part of this upgrade, we are moving all of your emails from your old server to your new server. There is a chance that during this move that some old messages will show up in your new mailbox. Simply delete them again.
A number of email program walkthroughs are available here.
No, there will be no change to the cost of additional email addresses.
Yes, your balance will seamlessly transfer to Xplore’s billing systems.
Xplore will begin to invoice you for your service after the transition on April 30, 2021, on the same monthly billing date you have today.
For pre-authorized credit card payments, your information will automatically be transferred to Xplore. No action on your part is required.
If you currently use the pre-authorized debit option, we will need you to update your payment information. Please complete the Xplore Pre-Authorized Debit Form which is enclosed with this letter.
Please return your form to Xplore by one of the following ways:
For cheque payments after, April 30th, 2021 please send cheques to this address:
Xplore Inc.
300 Lockhart Mill Road
P.O. Box 9060
Woodstock, NB
E7M 6B5
If you are on monthly billing, there will be no changes to your billing period and dates.
For other billing frequencies (such as quarterly, semi-annual, or annual), your account will be transitioned to monthly billing and charges will begin after your current billing period ends.
If you wish to change your payment day we can easily do that for you by simply emailing us at support@xplore.caIf you are on a prepaid plan, your account will be transitioned to monthly billing once your prepaid amount is used up.
Once we have transitioned your services over to the Xplore systems, the Xplore service fees and policies for items will be in effect. You can view Xplore’s policies at Xplore.ca/policies.
Xplore is committed to providing superior customer support and service. That’s why we offer 24/7 customer support from three call centers across Canada.
We’re always here to help. Please email us at support@xplore.ca or call us anytime, 24/7 at 1-866-841-6001.
Welcome to Xplore!