Set up Outlook 2010 with Xplore email

Before you begin, ensure that you have the following items ready:

• Email username (your full email address) and password

1. Open Outlook
2. Click File, then click on + Add Account
3. Select Manually configure server settings or additional server types at the bottom of the page, then click Next >
4. Choose Internet E-mail, then click on Next >
5. Enter Your Name and full E-mail Address
6. Set the Account Type to IMAP (POP3 is an option but is not recommended)
7. Enter the Incoming mail server as imap.xplore.ca
8. Enter the Outgoing mail server (SMTP) as smtp.xplore.ca
9. Change the User Name to your full email address, including the portion after the @ symbol (e.g., [email protected])
10. Enter your email Password
11. Click on More Settings…, then go to the Outgoing Server tab
12. Place a check mark in My outgoing server (SMTP) requires authentication
13. Go to the Advanced tab
14. For both the Incoming server (IMAP) and Outgoing server (SMTP), set “Use the following type of encryption connection” to SSL
15. Change the Outgoing server (SMTP) Port Number to 465
16. Click OK
17. Click on Next >
    1. If either or both test Tasks fail (red X), then one or more of your settings are incorrect. Click Close, correct your setting(s) and try again.
18. Once the test Tasks complete successfully (green checkmarks), click Close and then Finish
19. Click File, then click on Account Settings, then click on Account Settings again
20. Select the email you just created and click Change…
21. Click on More Settings
22. Go to the Sent Items tab
23. Verify that “Save sent items in the following folder on the server” is selected and that the Sent Items folder is selected under your email address; otherwise select it
24. Go to the Deleted Items tab
25. Verify that the Trash folder is selected under your email address; otherwise select it
26. Click OK
27. Remove the check mark from Test Account Settings by clicking the Next button
28. Click on Next >, then Finish, and then Close

If you changed your email password in webmail or MyXplore, you will need to change it in Outlook to match the new password.

Outlook should prompt you for your new password (note the server is IMAP – for incoming).

• Enter your new Password, check the box of “Save this password in your password list” (unless you wish to enter it every time) and click OK

It should also prompt you when you send a message from Outlook (note the server is SMTP – for outgoing).

• Enter your new Password, check the box of “Save this password in your password list” (unless you wish to enter it every time) and click OK

If Outlook doesn’t prompt you for your new password, follow these steps:

1. Click File, then click on Account Settings, then click on Account Settings again
2. Select the email you just created and click Change…
3. Enter your new Password
4. Click Next >
   1. If both test Tasks fail (red X), then you entered your new password wrong. Click Close, correct your Password and try again.
5. Once the test Tasks complete successfully (green checkmarks), click Close and then Finish

Outlook may prompt you for your user name and password. If so, click Cancel.

1. Click File, then click on Account Settings, then click on Account Settings again
2. Select your email account and click Change…
3. Verify the following settings, and change them if necessary:
   1. Account Type
      1. If it’s IMAP, Incoming mail server: imap.xplore.ca
      2. If it’s POP3, Incoming mail server: pop.xplore.ca
   2. Outgoing mail server (SMTP): smtp.xplore.ca
   3. User Name: your full email address, including the portion after the @ symbol
   4. Password: your email password
   5. Click on More Settings…
   6. Go to the Outgoing Server tab
      1. My outgoing server (SMTP) requires authentication: checked
   7. Go to the Advanced tab
      1. For both the Incoming server and Outgoing server (SMTP), “encryption connection”: SSL
      2. Incoming server
         1. If IMAP, Port Number: 993
         2. If POP3, Port Number: 995
      3. Outgoing server (SMTP) Port Number: 465
   8. Click OK
4. Click Next >
   1. If both test Tasks fail (red X), then you entered something wrong. Click Close, verify your settings again, reenter your Password, and try again.
5. Once the test Tasks complete successfully (green checkmarks), click Close and then Finish

The settings can also be found here.