Set up Mail on an Apple computer running macOS

Before you begin, ensure that you have the following items ready:

• Email username (your full email address) and password

1. If you haven't already set up your email account, you're prompted to set it up when you first open Mail.
   1. If Mail does not take you to the “Choose a mail account to add…” screen, click Mail, Add Account…
2. Scroll down to the bottom (if necessary) and click Add Other Account… from the list
3. Then click Mail Account
4. Enter your Name, full Email Address and email Password, then click Sign In
5. Click Done
6. Close the Internet Accounts window
7. Click Mail, Preferences
8. Select the email account that you just setup
9. Go to the Mailbox Behaviors tab and verify the Drafts, Sent, Junk and Trash Mailboxes selected are Drafts, Sent Items, Spam and Trash respectively, and are from the Xplore account you just created (not “On My Mac”)
10. Go to the Server Settings tab
    1. Verify that the Use Name for both the Incoming (IMAP) and Outgoing (SMTP) Mail Servers is your full email address
    2. Verify that the Incoming Mail Server (IMAP) Host Name is imap.xplore.net
    3. Verify that the Outgoing Mail Server (SMTP) Host Name is smtp.xplore.net
    4. Uncheck “Automatically manage connections settings” for both the Incoming (IMAP) and Outgoing (SMTP) Mail Servers
    5. Change the Incoming Mail Server (IMAP) Port to 993
    6. Change the Outgoing Mail Server (SMTP) Port to 465
    7. Click Save
11. Close the Accounts window

If you changed your email password in webmail or MyXplore, you will need to change it in Mail to match the new password.

Mail should prompt you for your new password with a “Can’t connect to the account” message

• Enter your new Password and click OK

It should also prompt you when you send a message from Mail (same “Can’t connect to the account” message, but this is for the outgoing SMTP server)

• Enter your new Password and click OK

If Mail doesn’t prompt you for your new password, follow these steps:

1. Click Mail, Preferences
2. Select your email account
3. Go to the Server Settings tab
4. Enter your new Password for both the Incoming (IMAP) and Outgoing (SMTP) Mail Servers
5. Click Save
6. Close the Accounts window

Click here to download a PDF copy of this guide with screenshots.

Mail may prompt you for your password with a “Can’t connect to the account” message

If so, click Cancel

1. Click Mail, Preferences
2. Select your email account
3. Go to the Server Settings tab
   1. Verify the following settings, and change them if necessary:
      1. User Name for both the Incoming Mail Server and the Outgoing Mail Server (SMTP): your full email address, including the portion after the @ symbol
      2. Password for both the Incoming Mail Server and the Outgoing Mail Server (SMTP): your email password
      3. Incoming Mail Server
         1. If IMAP
            1. Host Name: imap.xplore.net
            2. Uncheck “Automatically manage connections settings” (if not already unchecked)
            3. Port: 993
            4. Use TLS/SSL: Checked
         2. If POP
            1. Host Name: pop.xplore.net
            2. Uncheck “Automatically manage connections settings” (if not already unchecked)
            3. Port: 995
            4. Use TLS/SSL: Checked
      4. Outgoing Mail Server (SMTP)
         1. Host Name: smtp.xplore.net
         2. Uncheck “Automatically manage connections settings” (if not already unchecked)
         3. Port: 465
         4. Use TLS/SSL: Checked
   2. Click Save
4. Close the Accounts window