If you have an @optionsdsl.ca email address provided by OptionsDSL, we will be making a change to your email service. Effective Tuesday, April 27, 2021 at 9:00 PM EDT, the access to your @optionsdsl.ca email account(s) will be ending.
But don’t worry! We have a process in place for the transfer of your current email service to Xplore’s email service. This process will ensure you are able continue to send and receive email messages with no interruptions, and you won’t lose any stored messages. In addition, after your email service has been moved to Xplore on April 27, 2021, OptionsDSL Inc. will forward any content received on your @optionsdsl.ca email account to your new Xplore email address for 1 year.
Our Xplore Customer Care team will be available to support you during this period to ensure the transition is a simple and seamless process.
OptionsDSL owns the @optionsdsl.ca email domain and server, and they will retain it for their own use after April 27, 2021. As a result, we will be transitioning you to Xplore’s email domain and server.
You can continue to access your @optionsdsl.ca email address through the OptionsDSL webmail login page until it is transitioned to Xplore on April 27, 2021.
After 7am ET on April 28th, you will be able to log in and view any emails that were delivered during the maintenance window. Previously viewed messages and other saved emails or folders, plus webmail contacts and signatures, will not be lost; however, they may take up to 72 hours to appear in your new mailbox. You will be able to use the new webmail interface to make changes to your webmail data and settings. This new webmail login page is here.
Yes. Your existing @optionsdsl.ca email address will be replaced with a new Xplore email address on April 27, 2021. Your new Xplore email address was sent to you at your current @optionsdsl.ca email address. If you did not receive your new Xplore email address, please email us at support@xplore.ca or call us anytime, 24/7 at 1-866-841-6001.
Your email address(es) that end in @optionsdsl.ca are impacted by this transition.
No, your email password will not change. You can continue to use your current @optionsdsl.ca email password with your new Xplore email address after the transition. If you need it reset, please contact us.
Yes.
If you use webmail in a browser, you will need to use the Xplore webmail interface and link for your new email address after April 27th. You will be able to access your webmail here, and learn more about the new webmail interface here.
If you use a third party email program or app on your computer, tablet or phone, such as Outlook, Thunderbird or the default Mail app, then you will need to setup your new Xplore email address using IMAP (POP is not recommended) after April 27, 2021. Email set-up guides for many popular email clients can be found here, as well as a link to the server settings if your email client is not listed there. You will then use this new Xplore email address for sending and receiving, as you will no longer have access to your @optionsdsl.ca email account at that point.
You will also want to check to ensure that all your desired messages were moved to your new Xplore account. Some messages may be stored in your email client only (especially if it connects to your @optionsdsl.ca mailbox using POP) and weren’t on the OptionsDSL email server for us to copy over. If you find messages in your email client for your @optionsdsl.ca account that aren’t in your new Xplore account, and you wish to keep them in your Xplore account, here’s what you can do:
No, there will be a new webmail interface and link. You will be able to access your webmail here, and learn more about the new webmail interface here. Please continue to check your OptionsDSL mail as normal here up until April 27, 2021.
The following features and webmail items will be saved and transferred to your new Xplore email account:
The following features and webmail items will not be transferred to your new email service.
Some features and webmail items may not be transferred to our new email service. If you do not see a feature listed above, it may not be transferred over. Some folders may be arranged slightly differently than before, but all of the folders can still be found in your new webmail.
After April 27, 2021, if you are seeing some or all of your old email messages that you had previously deleted loading in again, it is because they were present on the OptionsDSL email/webmail server. It is possible that your email client connected via POP and was set to leave a copy on the server. We recommend allowing time for these emails to load, or alternatively, you can close out of your third party email program and log into your new webmail service to delete the emails there first. Once deleted from the webmail server, they should not load into your third party device any longer.
No, there will be no change to the cost of additional email addresses.
We’re always here to help. Please email us at support@xplore.ca or call us anytime, 24/7 at 1-866-841-6001.