Managing Your Xplore Home Phone Features

1. Visit MyXplore at www.myxplore.ca

2. Enter your MyXplore Username and Password, then click ‘Enter’

3. Click on the ‘+’ in the Home Phone section

   

Click on ‘View My Home Phone Usage’

The Call Detail Records will then be visible.

If you have more than one Xplore Home Phone account:

• Click ‘Go’ next to ‘My Subscriptions’

• Click on the subscruotion link that you wish to review

Voicemail allows a caller to leave a recorded message for you over your Xplore Home Phone.

How to access your voicemail:

1. Dial *98 to enter the voicemail main menu

2. Your default username PIN is 1234

To change your PIN from your phone:

1. From the Main Menu, press 8 for Personal Options

2. Press 1 for Change PIN

3. Enter new 4 digit PIN

You will receive a message when the PIN has changed.

To reset your PIN to default on MyXplore:

1. Log in to MyXplore.ca

2. Click ‘Manage Home Phone Features’

3. Click ‘Voicemail’

4. Under Reset Voicemail PIN, click ‘Reset Pin’

Your PIN has now been reset to default 1234. Follow the steps above to change your PIN from your Home Phone.

How to access your voicemail from a remote location:

You must change your default PIN to access your voicemail remotely.

1. Dial your 10-digit phone number

2. At the greeting, press # sign and enter your 4-digit PIN number

You cannot check your voicemail remotely if your voicemail PIN has been reset to default. The PIN must first be changed on your Home Phone.

Voicemail to email

You can forward your voicemail messages to an email account. Any voicemail message left for you will be attached to an email as a .WAV file and sent to the email address you have selected.

You can access and listen to your voicemail messages from your phone or online by selecting the ‘Download’ link.

Call Display shows you the name and number of the person trying to contact you.

This feature is automatically activated but if you would like to remove it, please call Xplore Support at 1-866-841-6001.

With Call Waiting, you can receive a second call while you are currently on the phone by placing the original caller on hold. This feature alleviates the need to have more than one Home Phone line. Call Waiting is automatically enabled once you have gone through the Xplore Activity Portal and E911 terms and conditions.

• To disable Call Waiting, dial *56

• To enable Call Waiting, dial *57

You can use Caller ID to block your phone number and name from appearing on calls that you make. Push *67 before your call to block your caller ID; do this each time you make a call.

You can use the Call Forward feature to redirect your calls to your cell phone or another phone line through the Find Me / Follow Me feature. You can also setup specific rules to schedule the time of day that you would like calls to be forwarded.

You can change your Find Me / Follow Me forwarding preferences on MyXplore.ca

1. Log in to MyXplore.ca

2. Click ‘Manage Home Phone Features’

3. Click ‘Call Forward’

4. Click ‘Advanced View’

• Dial *72 to enable this feature

Dial *73 to disable

Find Me

Never miss a call with the Find Me / Follow Me feature.

The Find Me feature directs your calls so that multiple phone lines will ring at the same time. If none of those phones are available, the caller will be sent to voicemail.

From MyXplore, click ‘Manage Home Phone Features’, click ‘Call Forward’, click ‘Advanced View’ to access.

Follow Me

The Follow Me feature directs your calls so that multiple phone lines are contacted in sequential order, one after the other. If none of those phones are available, the caller will be sent to voicemail.

Dial *69 to view and call back the most recent phone number that called you.

With Call Screening, you can filter out all Anonymous Callers (callers with blocked caller ID, private callers or calls with no Caller ID) or prevent one or more custom callers from contacting you.

Updating Call Screening options

1. Visit MyXplore at www.myxplore.ca

2. Enter your MyXplore Username and Password, then click ‘Enter’

   • If you have forgotten your User Name or Password, click on the Forgot your password or Forgot your username link and follow the instructions. You can also email us at support@xplore.ca or call 1-866-841-6001.

3. Click on the ‘+’ in the Home Phone section to expand the window

Select Call Screening in the Home Phone field.

In the Anonymous Caller field, you can select one of the following options:

• “Allow” to allow all anonymous callers through

• “Block” to block all anonymous callers entirely

• “Block with Message” to play a message for the blocked caller

  • When blocking calls from anonymous callers, the message will be “The number you have dialed is not accepting calls from anonymous numbers.”

• “Forward” to forward anonymous callers to the number specified in the Screening Forward Number field

• “Voicemail” to send anonymous callers directly to voicemail

  

  
  Click Save when you are finished making your selection.

Modify Options for Anonymous Callers

To select a different option for Anonymous Callers:

1. Click the dropdown and change your selection

2. Click Save

1. Select Add Caller

2. Enter the number(s) in the Custom Caller field

3. Add one or more numbers and select one of the following options for each caller:

• “Allow” to allow a specific caller through (this is the default setting).

• “Block” to block a specific caller.

• “Block with Message” to play a message for the blocked caller.

  • When blocking calls from a specific caller, the message will be “The number you have dialed is not accepting calls at this time”.

• “Forward” to forward the caller to the number specified in the Screening Forward Number field.

• “Voicemail” to send the caller directly to voicemail.

4. Click Save

View / Modify a Custom Caller

The Custom Caller field is where you will see the callers you have added and the options you have selected for each caller.

Modify Custom Caller(s)

1. Click the dropdown and change your selection

2. Click Save

Remove a Custom Caller

To remove Custom Caller(s):

1. Click the ‘X’ next to the number you wish to remove

2. Click Save

Do Not Disturb sends all incoming phone calls to your voice mail.

To activate this feature, please visit MyXplore.ca, login, then click ‘Manage Home Phone Features’, select ‘Call Forward’, set to ‘Ring Phone’, then ‘Send to Voicemail Immediately’. Alternatively, dial *90 from your phone to forward to your voicemail directly.

With Three-Way Calling, you can include an additional caller into a conversation at the same time.

To use this feature, hold down the phone hook for 1-3 seconds while on a call and then dial out to your third caller.

e911 stands for Enhanced 911 service, which means that the 911 call is routed through a call center to validate the address on record before dispatching the emergency services. This service will work even if your Home Phone service is deactivated.

Dial ‘911’ on your phone to use this feature.

Very Important – If your 911 address changes, please ensure that you update your 911 address on MyXplore.ca so that emergency services will be sent to the right location.

1. Log in to MyXplore.ca

2. Click ‘Manage Home Phone Features’

3. Click ‘e911 Address’

4. Click ‘Edit’

5. Mange Changes to e911 address

6. Click ‘Save’

   

   
   

   

211 – Provincial government information services

311 – Municipal government information services (non-emergency)

511 – Road conditions / traffic advisory

411 (N11)

Directory Support can provide you with information about local businesses and residents in your area, similar to the Operator service on a traditional landline. The charge is $1.00 per call for this service. 411 directory assistance services may not work if your Internet has been deactivated.

Dial ‘411’ to take advantage of this service.

*The charge for customers on the legacy IP Talk package is $0.50 per call.

611

Dial 611 to conveniently contact Xplore directly with any questions. It will work even if your Home Phone service has been deactivated.

711

711 is used for the Telecommunications Relay Service to translate from TDD to speech for the hearing impaired. The relay service helps those who are hearing impaired to converse with the others over the phone through an Operator.

811

811 is used for non-urgent Health Teletriage and Telehealth Services such as TeleCare. This service is available in select provinces. Visit your local jurisdictions health services websites to confirm availability.

• About Xplore Home Phone

• How to activate Xplore Home Phone

• How to connect your Xplore Hub and Home Phone

• Xplore Home Phone Voicemail quick reference guide

• How to protect yourself from phone fraud