How does the Xplore Refer-a-Friend program work?

There are 2 ways you can Refer a Friend.

1. You can log into your account at MyXplore.ca and click on the Refer-a-Friend banner on the main page.
2. If you signed up for Internet service but it hasn’t been installed yet, you can ask your Dealer or Xplore to refer a friend on your behalf.

If you’d like to refer a friend prior to your installation, please ask your dealer or Xplore to refer a friend on your behalf.

If you prefer to wait until after your installation, you can refer a friend by logging into your account on MyXplore.ca. Instructions for setting up your login for MyXplore.ca are emailed to the email address you provided when you signed up for your Internet service. If you know your username but have forgotten your password, you can request a new password on the MyXplore.ca login page. Otherwise, please call Customer Care at 1-888-514-3675 for assistance.

If you know your username but have forgotten your password, you can request a new password on the MyXplore.ca login page. Otherwise, please call Customer Care at 1-888-514-3675 for assistance.

You will see the credit after 30 days of your friend’s installation date. The reason that we process the credit 30 days after installation is that we offer a 30-day customer satisfaction guarantee. Once your friend’s customer status is active for more than 30 days, Xplore will process the credit on your account. Please allow 6-8 weeks for processing.

No! You can refer as many friends as you like, as long as they aren’t employees of Xplore, installers or dealers of Xplore services, or family members of any Xplore employees, installers or dealers of Xplore services.

To be eligible for the credit, the following requirements apply:

• Customers cannot refer themselves.
• You must provide the referral’s name, address and telephone number to Xplore or your Xplore dealer prior to the referred person’s initial contact with Xplore and/or their dealer to request to sign up as an Xplore customer.
• Dealers can submit the Refer-a-Friend through the Dealer Portal on behalf of a new or existing customer.
• Your referral’s Xplore service must be active within 30 days of your referral submission. If the account is activated after 30 days, the customer will not be eligible for the referral credit.
• The new account must be active for more than 30 days before the credit can be applied.
• Credit processing time is 6-8 weeks after the 30 day activation period has passed.
• Referring customer must have a valid recurring. payment method on file.
• Referring customer must be active and in good standing. Credits will not be applied to accounts that are suspended or cancelled.
• Offer not available to employees of Xplore Communications Inc., installers or dealers of Xplore services, or the family members of any Marketing & Sales employees, installers or dealers of Xplore services.
• The Refer-a-Friend credit amount is $50 per referral.
• Your referral must not be an existing Xplore customer.

If these requirements have been met, please contact Customer Care at 1-888-514-3675 for assistance.

You can find help in several ways:

• Visit Xplore.ca/support for help on common questions
• Email our Customer Care team at support@xplore.ca
• Call Customer Care at 1-866-841-6001.

We’re available to help you 24/7, 365 days of the year.

¹Plans are subject to network availability at your location. By participating in the Xplore Refer-a-Friend program, you acknowledge that you do not have an existing personal or family relationship with the referred party and the explicit consent of the referred party (“referral”) to submit their contact information to Xplore Inc. (“Xplore”) for further email and phone communications. To receive the $50 credit on your account, you must be a current Xplore customer in good standing and not a dealer, installer or employee of Xplore. Referral must maintain Xplore customer status for more than 30 days before the credit can be applied to your account. The referral credit will be applied to your account within 6-8 weeks. Referral’s name, address and telephone number must be provided to Xplore prior to the referral’s initial contact with Xplore or dealer to request to sign up as an Xplore customer. Information received will be subject to Xplore’s privacy policy (see www.xplore.ca/policies/privacy-policy/). Subject to change without notice. Xplore® is a trade-mark of Xplore Inc. © 2020 Xplore Inc.