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What is the Xplore Activation Process?

The Xplore Activation Process allows our new customers to review their contact information, payment information, and our terms and conditions. This is an important step in setting up your new services smoothly and efficiently.

What are the steps involved in the Xplore Activation Process?

Step 1: When you first open your browser with your new Xplore Internet service, you will be directed to the MyXplore login page. If that doesn’t happen, you can click on this link.

Step 2: You will be able to log in to MyXplore once you have registered your account and have created a unique username and password. You can click here for steps on how to register.

Step 3: We will then ask you to review your current contact information, payment information and our terms of use. After a few minutes of delay for processing, you will then be able to continue browsing the Internet as you normally would.

I haven’t been redirected to the MyXplore login page, and I can’t use my Internet service. What should I do?

Customers with outstanding activation items to be completed will be redirected to the MyXplore login screen with each new browser session, or you can click here to go straight to the login screen.

I can’t find my MyXplore username and password – what do I do?

Have you registered for a MyXplore account yet? If not, click here to learn how to.

If you have already registered for a MyXplore account and don’t know your MyXplore username and password, click here to learn how to retrieve your username and password.

I can’t access my email inbox – how can I get my MyXplore username and password?

If you are using webmail (such as Hotmail or Gmail) and you do not have your login page bookmarked, please refer to this list of popular webmail providers and their login pages. If you use 3rd party software (such as Microsoft Outlook) to access your email inbox, please open this software as you normally would. If you are still unable to access your email inbox, please contact us via chat from xplore.ca or on MyXplore, via email at support@xplore.ca or by phone at 1-866-841-6001.