MyXplore provides a safe, simple and secure way to manage your Xplore account in one central location 24 hours a day, 7 days a week. View or change your contact information, manage your emails, view your invoices, monitor your Internet usage and more.
Review invoices.
Make a payment using a credit card.
Track Internet usage.
Manage Xplore emails.
Review your Home Phone usage.
Manage call forwarding and voicemail settings.
Review or update the E911 address for your Home Phone.
Create a case to request support from Xplore Customer Care.
Temporarily suspend all Xplore services (some conditions apply).
Review warranty status and add protection with Xtra Care.
Add payment method (both preauthorized debit and credit).
Chat with one of our agents using our online chat feature.
To log in, please go to myxplore.ca and click on the Customer Login box.
Next, please enter your User Name and Password and click Enter.
Follow these steps:
Click “Don’t have a MyXplore account yet? Click here to register” from the MyXplore.ca login screen
Fill in the 4 mandatory fields provided during sign up
a.) Email
b.) Account Number
c.) First Name
d.) Last Name
Create your MyXplore.ca password to complete your account setup.
Once logged in, you will see the MyXplore home page which displays:
Your billing account information.
Quick link to view your Internet usage (Note: usage may not apply to all Xplore services).
Email addresses set up on your Xplore account and options to add a new email address or change your email password.
Last Payment – the amount of your last successfully processed payment.
Last Payment Date – the date of your last successfully processed payment.
Current Balance – the current balance on your account, and also make a payment.
Invoice Delivery Method – the way your Xplore invoice is provided (email, regular mail, or email and regular mail).
Payment Method – change your payment method.
Xplore website
Dealer locator
Contact us
Refer-A-Friend (receive a $25 credit on your Xplore account when you tell your friends and family about Xplore and they activate within 30 days)
My cases
Support articles
Useful forms such as Preauthorized Debit Request
MyXplore user guide
The My Account section of the MyXplore home page displays your billing account information. To update your information, click Edit beside Billing Address or Email.
Click Manage Settings to update the following information:
MyXplore username
Time zone
Language
MyXplore password
View Contacts
The View Contacts section within MyAccount will display all authorized contacts on the account. You can also add, remove or edit contacts from your account.
Click on View Contacts.
The list of authorized contacts will display.
Adding a Contact
After clicking View Contacts, click New Contact to open a blank contact page.
Fill out the required fields and click Save.
Edit a Contact
Click Edit beside the contact to be edited.
Update the required fields and click Save.
Note: If the Account Authorization is set to Not Authorized, the contact will disappear from the list of contacts displayed.
Removing a Contact
To see the invoices for your account, select the View My Invoices button on the MyXplore home page.
Click on View PDF to see the invoice for a particular time period. For an explanation of your invoice, you can review the "How do I read my invoice?" article.
The MyXplore home page displays your current payment method for Xplore services. To change your payment method, click the Change Payment Method button.
(Note: The message below will display if you have not yet added a payment method).
On the Manage Payment Summary screen, click Manage Payment Methods.
Click on the View My Data Usage button on the MyXplore home page to view your Internet usage with the Usage Tracker online tool. The Usage Tracker is updated every hour with data that is current as of 4 hours ago.
Customers with Xplore Home Phone packages can track monthly phone activity to help manage usage and any additional charges.
Note: Your usage is shown in the GMT time zone.
The Email section of the MyXplore home page displays the email addresses that are set up on your Xplore account, a quick link to webmail, and options to add a new email address or change your email password.
1. Click on the Create New Email button.
2. You can choose an email address ending with @xplore.net.
3. Choose a password and enter it twice to confirm.
911 Address (Xplore Home Phone customers only)
Your home address will be registered with 911 as part of your Xplore Home Phone subscription service. Please ensure your physical home address is accurate.
If you move Xplore Home Phone equipment to another location and change your phone number, you must update your 911 address.
IMPORTANT NOTE: If you do not update your 911 address, any calls to 911 may be sent to an emergency centre near your previous address.
Temporary Suspension
You can choose to put your Xplore service on hold temporarily once per year for up to 6 months using the Temporary Service Suspension feature in MyXplore. If you are still within your contract term, the term will be paused during the temporary suspension period and will resume once the suspension period has expired. For more information on temporary service suspension (including eligibility, fees, and conditions), please review the details during the suspension process, or contact us at 1-866-841-6001.
1. Click on Request a Temporary Service Suspension in the My Account section.
2. Review the details about temporary service suspension. To proceed, select your Start and End dates, as well as confirm or update your contact information during the suspension period.
3. Click on Submit.
4. Review the summary of your request for temporary service suspension. If the dates and contact information are correct, click Confirm.
5. You will receive an email confirmation, and all Xplore services will be suspended on the date requested.
You can make changes to your temporary service suspension dates and contact information by simply clicking on the View / Update Your Temporary Service Suspension ink in the My Account section.
You can change the start date of your temporary service suspension if it has not yet started, and the end date can be changed to a date as soon as tomorrow.
The Contract Details within the My Account will display the Critical Information Summary. A Critical Information Summary (CIS) is a document that outlines the key information with regards to your service including their package, price and contract term.
Click on View My Contract Details.
Click on View PDF to open your Critical Information Summary.
Live chat allows you to speak directly to an Xplore representative to address any account management or billing inquiries in both English and French. Technical support or collection inquiries will not be handled via chat; please contact support at 1-866-841-6001.