About Copyright Notices

The Copyright Act requires all Internet Service Providers (ISPs) to participate in the following process. All ISPs must:

1. Accept notices from a copyright holder who believes that an Internet Protocol (IP) address used by an ISP’s customer has been involved in online activity that has infringed upon their copyright

2. Forward each notice to the customer who was assigned the IP address identified in the notice from the copyright holder

3. Send a message back to the copyright holder that advises that the notice has been forwarded to the customer

4. Archive notices from copyright holders for a minimum of 6 months

No customer information is provided to the copyright holder as part of the notice and notice process. Xplore will only release customer information to a copyright holder if required to do so by law. Please refer to the Xplore Privacy Policy to learn about our commitment to your privacy.

The Government of Canada has created a framework that allows a copyright holder to send a notice to an ISP where they believe that an IP address that has been assigned to the ISP has been involved in online activity that has infringed their copyright. Types of online activity that may represent copyright infringement include the unauthorized downloading of music, videos, books and games, for example. On receiving such a notice from a copyright holder, the ISP is required to forward the notice to their customer who was using the IP address at the time the copyright infringement is alleged to have occurred.

We are working through a backlog of notifications and are processing them as quickly as possible. The copyright holder is aware of the delay.

Xplore has not and will not provide any information regarding your account to a copyright holder unless required by law.

Copyright holders will provide certain details about an alleged infringement including title, source, timestamp, and IP. Xplore is unaware of and will not seek any further details related to the copyright infringement claim, nor will Xplore assess the merits of the claim.

We are passing on the message as required by law. An IP address associated with your account was identified by the copyright holder but we have no knowledge of why it was identified. We suggest that you contact the copyright holder directly if you have any questions or comments concerning this matter. Contact information for the copyright holder can be found in the notification email.

We do suggest that you keep your wireless network secured (password protected) and that you always use antivirus software to protect your PC.