Support
Billing & Account Management Support
Have questions about billing or account management? Check out our support page to find all the answers you need! Read more:
Improving Your Internet Speed
Why Internet Speed Issues Arise
Having issues with Xplore’s Internet speeds? Click here to find out why this can happen, when this can happen and, most importantly, how to fix it.
Getting Started
Help With Activating Your Xplore Services
Review our most frequently asked questions for help on activating your services or download our home phone and Internet set-up guide to get connected.
About Your MyXplore Account
MyXplore is where you gain safe and secure access to all things account-related 24/7. Click here to learn more and create your profile today.
About Xplore Internet Packages
Your Xplore Internet plan is flexible. Learn about our plans to see what suits your needs best.
Finding your MyXplore login information
If you can't find your MyXplore login information, read this to find helpful steps to locate your username and password.
Other Articles
How to Install the MyXplore App
Android Device - Chrome Note: Not supported in Firefox 1. Navigate to MyXplore on your device. 2. Click on the three dots…
Billing Basics
An Introduction to Your Xplore Invoice
Understanding your bill, or the billing process, is a critical part of understanding and enjoying your Xplore service. Learn more here.
How Billing and Payment Works
Xplore customers receive monthly invoices by email. There are two pre-authorized payment options available. Learn more about Xplore billing here:
How does the Xplore Refer-a-Friend program work?
Love your Internet? Your friends & family will too! Read more below to find out how to refer your friends and family and receive a credit for each referral
Metro Loop Billing Method
Metro Loop customers receive their monthly bill electronically by default. If you would like to receive your bill in an a…
Managing Your Xplore Account
Temporary Suspension Program
Xplore’s Temporary Suspend Program gives a customer the option to suspend their services for any reason. Discover if you qualify and how it works.
Transferring Ownership of Your Xplore Account
Learn the requirements and what you need to know in order to transfer ownership of an existing Xplore account to a new or existing Xplore customer.
How to Reset Your MyXplore Password or Username
There are a couple of different ways to reset your MyXplore password. Find out how to do so by following the instructions here for new or current customers.
Xplore Policies and Legal Information
About Copyright Notices
Xplore has a legal obligation to forward notices of copyright infringement that we receive from copyright holders as per the Copyright Modernization Act.
Xplore Privacy Policy
Our privacy policies protect all of our customers. Xplore customers can review our policies and then indicate their preferences for privacy protection.
COVID-19
Tips and Support for Customers During Covid-19
Due to higher than normal call volumes, we recommend you use our self-serve tool, MyXplore.ca, to activate or…
Legal Information
Metro Loop Tax Exemptions
If you're eligible for tax exemptions as a First Nations person or band under the Indian Act, or by way…
Changing Your Services
Metro Loop Temporary Service Suspensions
If you plan to travel or be away from your residence for an extended period of time you may…